Skincare Specialist | Retail | Watsons UAE

Job Requisition ID: 169554

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• As a Beauty Specialist, you will play a crucial role in driving sales and enhancing customer experience within the beauty category. Responsible for delivering top-notch customer service, your role involves extensive product knowledge, assisting with store management, and ensuring store operations run smoothly. Success in this role requires a blend of leadership, operational excellence, and deep industry knowledge in cosmetics and skincare. You will be key in executing store plans, optimizing product displays, and spearheading category-building activities to align with the store's objectives.
  
  

What You Will Do

General

• Assist in achieving sales targets for the beauty category.
• Deliver exemplary customer service and product knowledge in cosmetics, skincare, and supplements.
• Act as Store Manager when required and support training, supervision, VM, and admin activities.
• Support selling plans to deliver sales budgets.
• Carry out planogram and price changes while maintaining store appearance and merchandising standards.
• Monitor stock levels and ensure regular replenishment.
• Conduct makeovers for customers.
• Ensure safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Monitor and update reports on product shelf life.
• Consolidate frequently asked products, recommend new SKUs, and submit them to the Program Lead.
• Consolidate customer profiles related to queries and concerns and submit to the Store Manager.
• Recommend category building activities like animations, hair and skin analysis, makeovers, etc.
• Provide information to customers on regimen building.
• Monitor and deliver 100% brand product availability.
• Ensure highlighting and cross-selling of exclusive products.
• Handle customer complaints with sincerity and professionalism.
• Follow through on customer feedback and requests.
• Align with Store Manager on submission of sales tracker.
• Ensure that all products on display are in good condition; pull out near expiry or damaged products.
• Plan and monitor Personal Development Plans and in-role development interventions.
• Ensure timely submission of Performance Reviews and employee engagement action plans.
• Adhere strictly to company policies and procedures.
  
  

Required Skills To Be Successful

• Comprehensive knowledge of beauty industry and trends.
• Strong retail operational and management skills.
• Excellent customer service and communication skills.
• Ability to lead, motivate, and develop team members.
  
  

What Qualifies You For The Role

• Degree is a plus but not essential.
• Minimum of 3 to 5 years experience in retail and team management focused on beauty products.
• Strong understanding of the beauty industry and trends.
• Retail operational skills including stock management, VM, systems, and cash handling.
• Proficiency in computer skills.
• Excellent management and leadership skills.
• Empathy and customer service oriented.
• Strong problem-solving skills and relationship building.
• Integrity and ability to handle ambiguity.
• Proactive attitude and team spirit with initiative.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.