Skywards Loyalty Program Opportunities Across Programme, Performance, Loyalty Platform Team

Job Purpose

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has spent over 20 years redefining loyalty through innovation, excellence, and unmatched rewards. With 35 million+ members worldwide, skywards has grown by delivering personalised experiences, expanding its global partnerships, and embracing cutting-edge digital technology.

Now, we are embarking on a major transformation: the launch of a state-of-the-art loyalty platform that will power the next era of member engagement, revenue growth, and scalable innovation. Alongside this, we continue to deliver strategic initiatives that protect programme integrity, enhance member experience, and support airline profitability.

To make this vision a reality, we are building a high-performing team that leads transformation and innovation across business delivery, project management, portfolio governance, and fraud prevention partnering with IT, vendors, and stakeholders across one of the world’s most dynamic airline ecosystems.

This is your chance to play a pivotal role in shaping the future of loyalty.

Available Roles

• Head Of Business Solutions Delivery & Operations Management

Lead the end-to-end delivery of Skywards strategic products and digital initiatives across Emirates Group platforms, ensuring alignment with business strategy and commercial goals. Oversee digital and IT solution implementations to enhance member engagement, drive innovation, and support partner launches, while managing cross-functional teams, system operations, and stakeholder collaboration to ensure seamless execution, business continuity, and continuous digital enhancement.

• Business Solutions Delivery & Operations Manager

Drive the end-to-end delivery and governance of strategic Skywards projects by collaborating with internal teams, IT, and external partners to align initiatives with business strategy, optimize technology investments, and enhance efficiency, cost-effectiveness, and customer experience. Oversee programme budgets, ensure compliance with security and privacy standards, and manage prioritization to achieve commercial objectives and timely delivery.

• Business Solutions Analyst & Operations Delivery Specialist

Serve as the subject matter expert in the Loyalty domain, leading the implementation of products and partner functions across systems while ensuring alignment with security, legal, data governance, and analytics requirements. Collaborate with internal teams and external partners to gather user needs, drive system and process improvements, oversee end-to-end project delivery and testing, support vendor selection and partner negotiations, and ensure smooth operational readiness and change adoption.

• Business Solutions Analyst & Operations Delivery Officer

Act as the technical and systems subject matter expert supporting partner and product launches, enhancements, and terminations by leading requirement scoping, solution reviews, and end-to-end integration and testing. Serve as the primary liaison for partner technical teams, manage project delivery within the Project Management Framework, and ensure seamless system availability and issue resolution through close coordination with internal teams and external providers, while driving business process improvements and change management initiatives.

• Head of Portfolio Management & Business Planning

Manage the quarterly demand collation and lead prioritization and planning of Skywards projects, ensuring alignment across departments and adherence to the PMO framework. Coordinate portfolio reviews, executive reporting, and internal communications, while driving employee engagement and supporting change programs to enhance visibility and collaboration across Emirates.

• Business Project Manager

Manage project prioritization, planning, and delivery by coordinating cross-functional stakeholders, ensuring alignment with the PMO framework, leading portfolio reviews and executive reporting, and driving internal communication and employee engagement initiatives to support Skywards’ strategic goals.

• Head of, Loyalty Fraud Risk & Data Privacy

Lead and manage fraud risk and data privacy for the Skywards loyalty program, ensuring security, regulatory compliance, and protection of digital assets through advanced technologies, cross-functional collaboration, external partnerships, and organization-wide awareness.

• Loyalty Fraud and Data Protection Specialist

Manage and support loyalty fraud prevention and data protection efforts by analysing fraud trends, maintaining the security platform, overseeing access controls, and coordinating audits and incident responses. Collaborate with stakeholders to ensure compliance, support machine learning updates, and drive continuous improvement in fraud detection and data privacy processes.

Qualification

Knowledge and Skills:

• Depending on the position, you will be responsible for one or more of the following:
• Business Delivery: Lead end-to-end delivery of strategic initiatives, ensuring alignment with business priorities and measurable outcomes.
• Business Solution Analysis: Translate business needs into clear requirements, identify opportunities, and design solutions that improve customer experience and operational efficiency.
• Operational Excellence: Oversee business solutions, programme changes, and day-to-day operations to ensure stability, resilience, and continuous improvement.
• Project Management: Lead and manage strategic initiatives from initiation to closure, focusing on project planning, execution tracking, risk mitigation, and stakeholder management to ensure successful delivery in line with business priorities.
• Portfolio Management: Drive business planning, prioritisation, and execution of initiatives that protect and enhance the overall Skywards programme.
• Fraud Prevention & Data Protection: Safeguard member trust and programme integrity by driving loyalty fraud risk management and data privacy compliance.
• Collaborating with cross-functional teams including marketing, IT, legal, and partnerships to support growth and innovation.

• Bachelor’s degree or higher in Business, Technology, Marketing, or related fields.
• Relevant experience ranging from 3 to 10+ years , depending on the role level.
• Strong analytical, technical, project management, and communication skills.
• Experience in loyalty programmes, airline or travel sectors, digital platforms, or fraud risk management is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Knowledge of data privacy laws and platform technologies preferred for specialized roles.

Why Join Us?

At Emirates Skywards, you’ll be part of a high-performing, forward-thinking team at the heart of a transformation that will shape loyalty for millions of travellers worldwide.

This is an opportunity to:

• Work on cutting-edge loyalty initiatives with global impact
• Contribute to safeguarding brand trust and programme integrity
• Partner with diverse teams across technology, partnerships, and customer experience
• Accelerate your career in a dynamic, innovation-driven environment.

Salary & benefits