Slimming Head

A. Purpose and ScopeSlimming Head is responsible for service delivery, in house sales and optimal productivity of the Slimming Department under the general guidance of the Centre Manager/Area Technical Head along with the positions supervised.B. Responsibilities and Duties

· To ensure service excellence as per VLCC Protocol

· To achieve slimming results via the highest standards of excellence maintaining customer satisfaction as the core

· To ensure compliance in all SOPs & corporate policies related to Slimming Services

· To regularly conduct quality audits for the centre to ensure that the SOP’s are being followed

· To coach the slimming team post the audits in areas of opportunity.

· To attend the Bi-weekly meetings facilitated by the ATH / Category Head

To closely monitor weight loss performance and ensure slimming team’s coordinated effort to improve.

· success rate

· To ensure all slimming programs are executed within their respective validity periods.

· To achieve OSR goals & to review monthly OSR targets versus achievement.

· To share action plan to improve OSR with Center Head / ATH / Slimming Category Head

· To ensure that VLCC slimming services reputation is maintained & trust reinforced with our customers.

· To meet & counsel clients regularly, with special focus on clients who are not achieving planned weight loss.

· To coordinate with ATH & provide support to client’s who are not achieving their goals.

· To regularly conduct group counselling for plateau clients with ATH

· To resolve escalated client issues and proactively target and reduce possibility of causes of complaints by

· customer

· To ensure references from the current clients are regularly recorded.

· To follow-up with VIP clients and those on break to minimize unexecuted packages

· To ensure that all Fitness and Medical reviews are conducted as per guidelines/SOP.

· To cross check appointment planners for maximum utilization of resource

· To ensure required stock is maintained w.r.t. to slimming service execution like consumables etc.

· To be proficient in VLCC’s software system (CLM system), its various processes, reports, and directives

· To ensure that all executions are updated in CLM for the aligned centres / region.

· To improve success rate by monitoring the appointment planner

· To ensure that appointments are organized to maximize capacity utilization.

· To ensure timely completion of zero session as per SOP, to preplan zero sessions.

· To plan and execute in-house & outdoor events to keep clients motivated and come in regularly.

· To prepare the duty roster of slimming team

· To maintain hygiene and grooming of staff, cleanliness calibration & upkeep of appliances and the slimming

· section.

· To maintain all records at Center (Daily Record Register, Slimming Cards, Client Monitoring Register, and Appointment Planner) and send necessary records to Corporate as and when required.

· To ensure that educational material is displayed and available in the centre in the form of charts, posters,

· and handouts.

· To escalate incorrect bookings / package sales to the Centre Manager and Area Technical Head

· To analyse and send the Daily Monitoring Report (duly complete & accurate) to Centre Manager & ATH.

· Implement necessary changes to improve execution at the centre.

· To ensure that biochemical parameters of medical clients along with lab reports are maintained on a

· monthly basis. An upkeep of all necessary biochemical documents of medical clients

· To share details of Transformation success stories with substantial weight loss to corporate (before and after photos, improved biochemical parameters, reduced medication and improvements in fitness, wellness, and overall lifestyle).

· To ensure that monthly audit reports are tracked and shared to the Area Technical head and Category head.

· To record min 2 testimonials from successful & happy clients

· To check appliances on monthly basis & resolve technical issues with support from ATH / Category Head

· To ensure health and safety requirements are met within services and comply with Health & Safety

· Legislation

· To achieve PMS target on monthly basis for execution (AED 40,000) and sales target equivalent to 10 times of salary. The targets are subject to change as per business requirement with prior intimation to employee.

D. Job Specifications

1. Qualification, Knowledge, Experience

a) Academic Qualification & Professional Qualification in relevant field.

b) Experience (minimum preferred)

· Total 5+ years of experience required.

2. Technical Requirements

· Expertise in related filed.

· English Proficiency.

· Excellent Grooming skills.

3. Key Competencies

· Communicates strategically & Influencing (Both written & verbal)

· Building Partnerships/Networking/Relationship/Customer Loyalty

· Judgment and Decision Making

Job Type: Full-time

Pay: AED7,000.00 - AED8,000.00 per month

Application Question(s):

• Are you available for immediate joining?