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Slot Attendant - Part Time (Shifts Vary)

Hot Springs, United States

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

Greets every guest with a smile and assist with questions on machine functions, rules of play, current promotions, assist with Oaklawn Rewards information and other general knowledge questions. Performs minor repairs, corrects malfunctions and handles jackpot procedures. Verifies and witnesses jackpots. Adheres to all regulatory, departmental and Oaklawn policies and procedures. Serve as ambassadors for OJC, maintaining the highest standard in guest service, teamwork, courtesy and safety by ensuring that Oaklawn's Core Values and Standards of Behavior are adhered to.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Processes jackpot wins and notifies the CSM as needed
Understands, promotes and explains company promotions and points system
Recommends Oaklawn Rewards program to players not using a membership card
Accurately completes paperwork within the guidelines of State, Federal regulations and company policies and procedures
Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy
Ensures that EGS machines are filled with ticket paper, so as to keep machines in constant operation
Services minor machine and printer malfunctions
Notifies EGS supervisors, Shift Managers, or EGS mechanics of guest needs and requests, follows up to ensure positive guest relations
Swift response to player needs
Assist with marketing promotions as needed
Ensures cleanliness of assigned area, reporting issues to appropriate department(s)
Assists in maintaining EGS floor security by notifying department heads of any suspicious activity
Maintains current knowledge of local jurisdiction gaming laws (federal, state etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures
Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service
Maintain confidentiality of players' information and all OJC procedures
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Regular punctual attendance
Ability to work required overtime
Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Strong analytical and problem solving skills
Strong math skills
Strong cash handling skills
Strong guest service skills
Ability to work in a fast paced, high energy environment Must have the ability to deal professionally, effectively and interact well with the guests and other team members.
Highly organized and detail oriented
Must have a professional attitude and appearance.
Ability to adhere to OJC attendance standards
Ability to use a hand-held radio for communications
Ability to read, write and communicate effectively in English.
Superior guest service and interpersonal skills.
Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
Able to maintain the highest level of confidentiality
Able to quickly adapt to changing priorities
Must be able to respond calmly in crisis and stressful situations.
High School graduate or GED required
Must be 21 years of age or older
Previous casino experience a plus
Guest service experience is a must
High School graduate or GED required
Must be 21 years of age or older
Previous casino experience a plus
Guest service experience is a must

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

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