Slot Supervisor (FT)

GENERAL REQUIREMENTS:

• High school diploma required.

• One-year casino experience required, preferably in Slot operation.

• Must possess strong supervisory and leadership skills.

• Previous guest contact experience required.

• Must possess a thorough understanding of slot floor operations.

• Must have strong knowledge of the various internal written and verbal codes/abbreviations.

• Must project professionalism and possess excellent verbal and written communication skills.

• Knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.

• Must possess basic math skills.

• Must be able to read, write, speak and understand English.
  

ESSENTIAL JOB FUNCTIONS:

• Delivers FOCUS through the supervision of Slot employees to ensure the delivery of “great time, every time” to all guests.

• Manages the day-to-day operation of Slot service on assigned shift.

• Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.

• Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.

• Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.

• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.

• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.

• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.

• Maintains security of all games, money, and employees.

• Takes advantage of opportunity to build long term relationships with customers.

• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.

• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.

• Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.

• Builds a rapport and coordinates daily functions with support service departments.

• Spends the majority of time interviewing, training, and selecting employees.

• Conducts Performance Reviews.

• Makes or recommends wage increases.

• Makes or recommends promotions.

• Provides for safety and security.

• Handles employees' complaints or grievances.

• Recommends disciplinary action or disciplines employees.

• Plans work.

• Supervises and monitors work.

• Monitors legal compliance with federal, state, and gaming laws.
  

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to lift up to 40 pounds.

• Must be able to bend, reach, kneel, twist and grip items.

• Must be able to walk and be on feet for long periods of time.

• Must be able to respond to visual and aural cues.

• Must present a well-groomed appearance.
  

WORK ENVIRONMENT:

• Must be able to maneuver to all areas of the casino.

• Must have a sense of urgency and keep up with fast paced business practices.

• Must be able to work in stressful situations.

• Must be able to get along with co-workers and work as a team.

• Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.

• Must be able to work any day of the week and any shift.
  

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.