Small and Medium Business (SMB) Account Executive

Madison Communications is a nationally recognized communications company located in Southwest Central Illinois. We are a premier provider of data, voice and video communications utilizing cutting edge technology. Madison delivers a wide array of Enterprise and Consumer products and services while providing superior customer support.

The SMB Account Executive focuses on serving small- to medium-sized businesses with a range of solutions, including high-speed internet, Voice over Internet Protocol services, and bundled service packages. This role is responsible for generating leads through outreach, referrals, and follow-ups while building strong client relationships. Acting as a trusted advisor, the SMB Account Executive identifies business needs, recommends tailored solutions, and positions Madison Communications as a partner in growth and connectivity. By maintaining a face-to-face presence and fostering long-term relationships, this position ensures customer satisfaction, drives account growth, and supports company revenue objectives.

• Promote and sell Madison Communications’s services, including high-speed internet, Voice over Internet Protocol (VoIP), and bundled service packages, to new and existing small- to medium-sized business customers.
• Meet or exceed established sales goals, revenue targets, and profitability objectives.
• Prospect and generate new business opportunities through business visits, cold calling, warm leads, referrals, and in-person networking.
• Develop and manage a pipeline of qualified leads, tracking progress to conversion.
• Maintain up-to-date knowledge of current promotions, advertising campaigns, and special offers, and clearly communicate these to customers in person, by phone, or by email.
• Build strong relationships with clients by acting as a trusted advisor, identifying business needs, and recommending tailored solutions.
• Assist customers with service requests, plan changes, move orders, and disconnects, ensuring accurate and timely completion of order forms and documentation.
• Provide quotes for products and services while educating customers on adoption and effective use of Madison Communications’s solutions.
• Communicate effectively with customers and internal teams to ensure a premium customer experience from first contact through post-sale support.
• Drive customer retention by increasing market share, improving product adoption, and reducing churn.

• Process custom service requests and conduct account audits to identify, track, and resolve issues.
• Assist customers with billing inquiries and provide timely follow-up to ensure satisfaction.
• Draft and send correspondence including welcome packets, product information, and account updates.
• Collaborate with internal departments to troubleshoot and resolve client disputes.
• Research industry best practices to recommend improvements in processes and customer engagement.

• These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

• The ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit and a strong desire to generate income.
• Proven ability to successfully engage small business owners and telecommunications decision makers through a consultative, solution-oriented sales approach.
• Ability to build and nurture relationships with both new and existing customers while maintaining a loyal and profitable customer base.
• Ability to recognize business opportunities, present tailored solutions, and close sales efficiently to achieve company objectives.
• Ability to address and overcome customer objections, negotiating effectively to ensure both customer satisfaction and profitability.
• Ability to consistently acquire new business customers and prospects through cold calling, referrals, business visits, and networking.
• Ability to communicate clearly and professionally through exceptional written, verbal, and phone communication skills.
• Ability to perform accurate and detailed data entry to maintain customer and account records.
• Strong communication, presentation, time management, and organizational skills to support sales activities and account growth.
• Sales persuasiveness and self-motivation with a results-driven mindset and the ability to work independently.
• Ability to quickly learn and adapt to new processes, tools, and technologies in a changing business environment.
• Ability to organize and prioritize workload effectively in order to meet established deadlines.
• Ability to make sound business decisions using available information, customer insights, and company resources.
• Ability to maintain confidentiality of sensitive information while adhering strictly to company policies and procedures.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Knowledge of telecommunications technology, products, and services relevant to business customers.
• Knowledge of CRM and billing platforms used for managing customer accounts and relationships.
• Knowledge of company policies and procedures, with the ability to apply them consistently and appropriately.
• Knowledge of marketing and sales practices, principles, and current campaigns to support customer acquisition and retention.
• License required: Valid state driver’s license and a satisfactory driving record.

Employment Type Full-Time
Job Type Small and Medium (SMB) Account Executive
Education High School diploma or equivalent required. Bachelor’s Degree in business preferred; marketing, public relations, communications, or related field may be considered.
Experience 2-4 years of proven, successful sales experience required, preferably in a small -and- medium business sales environment in the telecommunications industry.
Reports To Sales and Customer Service Manager
Manages Others No
Industry Telecommunications, Cable Television and/or Technical Data experience is a plus
Required Travel Minimal

Email Us careers@gomadison.com

Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position. Madison offers a generous benefits package, including medical, dental, vision coverage, and life insurance; company paid 401k program; company paid holidays; paid sick and personal time-off; and educational reimbursement.

Madison is an equal opportunity employer.