Small Parcel Coordinator

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com.

About the Opportunity

Join our rapidly growing Distribution & Fulfillment team as a Small Parcel Coordinator and build a rewarding career in the trillion-dollar supply chain and logistics industry—no prior experience required! We're seeking a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Reporting directly to the Small Parcel Manager, you'll play a critical role in supporting our small parcel clients through precise coordination, proactive communication, and data-driven insights.

What You'll Do

• Shipment Tracking & Visibility: Monitor shipments throughout their entire lifecycle using carrier platforms and systems, ensuring 100% visibility and proactive updates for our customers

• Data Management & Reporting: Maintain exceptional data integrity for monthly business reviews (MBRs), including metrics such as cost per package, cycle time, weight and dimension details, and other key performance indicators

• Customer Service Excellence: Respond promptly to customer inquiries, provide shipment status updates, communicate delays or issues, and maintain accurate records in customer portals

• Claims Processing: Handle carrier claims from initiation through resolution, ensuring timely and accurate documentation

• Appointment Coordination: Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations

• Process Documentation: Organize and maintain team documents, standard operating procedures, and reference materials

• Invoice Support: Compile and verify data for accurate client invoicing

• Additional Responsibilities: Support team initiatives and special projects as needed

What We're Looking For

Required:

• Exceptional attention to detail and organizational skills

• Strong customer service orientation with excellent communication skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Ability to multitask, prioritize, and meet deadlines in a dynamic environment

• Collaborative mindset with a strong work ethic and positive attitude

Preferred:

• Associate degree or equivalent experience

Schedule: 7am-3:30pm Monday through Friday