SmartAdvocate Data Analyst

We are seeking an experienced SmartAdvocate Data Analyst to support reporting, dashboard development, system optimization, and data-driven decision-making. Ideal candidates will serve as a key resource for leadership and department managers by delivering actionable insights, improving visibility into firm performance, and helping optimize how we use SmartAdvocate across the organization.

This is a fully remote position however applicants must be authorized to work in the United States and reside within the United States. Open to part time($30-$40/hour) or full time ($70k-$100k DOE)

Responsibilities

• Build, maintain, and optimize custom reports, dashboards, KPIs and scorecards in SmartAdvocate to support leadership and operational teams.
• Manage configuration and enhancements, including fields, workflows, statuses, automation logic, and reporting structures.
• Design user-friendly dashboards, continuously improving usability and relevance based on stakeholder feedback.
• Analyze case data, workflow trends, user activity, and operational metrics to identify opportunities for process improvement and efficiency gains.
• Audit data quality and reporting reliability, identifying inconsistencies, missing data, or workflow breakdowns.
• Collaborate with Executive Leadership, Operations, and IT to instill best practices.
• Ensure reporting accuracy, consistency, and data integrity across SmartAdvocate.
• Generate recurring and ad hoc reports.

Qualifications

• 5+ years of direct, hands-on experience working in SmartAdvocate within a personal injury law firm (required).
• Proven experience building and maintaining custom SmartAdvocate reports and dashboards.
• Strong understanding of personal injury case workflows, including intake, pre-litigation, litigation, settlement, and post-settlement operations.
• Experience analyzing operational data and presenting insights to leadership in a clear, actionable way.
• Strong understanding of data integrity, reporting logic, and workflow dependencies within a case management system.
• Ability to manage multiple reporting requests and priorities in a fast-paced law firm environment.
• Excellent problem-solving, communication, and stakeholder management skills.