Senior Associate - SME Capabilities

Job Description

Role Purpose:

To support the design, implementation, and evaluation of initiatives that enhance the skills, productivity, and engagement of the SME Sales team. This role plays a critical part in ensuring the alignment of training programs, performance development plans, and engagement strategies with the department’s goals. The Senior Associate collaborates with key stakeholders to foster a high-performing and motivated sales workforce

Skill Development for SME Sales Excellence:

• Assist in identifying department-specific training needs and aligning them with organizational goals.
• Collaborate with team leaders to suggest targeted training programs addressing skill gaps related to SME sales performance.
• Monitor and track post-training implementation impact on departmental KPIs
  
  

SME Team Engagement and Collaboration Initiatives:

• Organize sales-focused engagement initiatives such as team workshops, recognition programs, and motivational activities.
• Conduct department-specific engagement surveys and provide actionable insights for SME sales teams.
• Support sales team leaders in implementing initiatives to boost employee morale and collaboration
  
  

Sales Team Performance Enablement:

• Provide sales-specific performance tools and resources for appraisals.
• Support team leaders in developing tailored coaching frameworks for sales improvement.
• Track and document individual and team performance metrics related to SME sales targets.
  
  

Collaboration and Stakeholder Management:

• Regularly gather feedback from employees and team leaders on training and engagement programs.
• Coordinate with HR and other departments to align initiatives with broader organizational policies.
• Communicate updates on engagement and capability-building activities to stakeholders
  
  

Metrics and Reporting:

• Develop and update dashboards to monitor progress on training, engagement, and performance metrics.
• Prepare periodic reports for leadership on key metrics and program effectiveness.
• Maintain organized documentation of all training, engagement, and performance activities
  
  

Skills

• Power BI, Tableau or Looker.
• SQL and Data Manipulation Languages.
• Sales Analytics, SME sectors preferred
• Business Analysis.
• Process automation & optimization.
• Presentation skills (Look & Feel).