SMS-SERVICE TECH I

Job Description

General Purpose of Job:

This position is responsible for the prompt delivery of appropriate durable medical equipment, supplies and related services to customers and clients of Sparrow Medical Supply. This position also instructs customers and clients on the correct usage of the delivered product; troubleshoots and repairs equipment on-site when possible and performs on-call services for the Company according to established guidelines.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• When order is received, selects appropriate product from warehouse shelf; loads product into company delivery truck and delivers to customer. Determines priority deliveries.
• Installs product for customer, if appropriate, and instructs customer and/or caregiver on product’s use based on written instructions and/or manual.
• Insures customer and/or caregiver understands how to use product by having customer/caregiver demonstrate product’s use. Insures written work instructions are left with customer/caregiver, if applicable.
• Maintains a daily log of time and location of deliveries.
• Performs routine preventive maintenance (cleans and performs operational checks) on home medical equipment as scheduled.
• Acts as liaison between Company and customer, customer’s family and caregiver.
• Assists in the cleaning and disinfecting of equipment and delivery vehicles.
• Maintains warehouse by cleaning equipment, restocking shelves and transfilling oxygen tanks, as required.
• Enters all applicable patient information into TIMS system, as required.
• Educates customers on Patient/Client Bill of Rights and Responsibilities of the Patient/Client and, if applicable, ensures customer is advised of payment due.
• Adheres to Corporate Compliance Policies, including but not limited to current Medicare guidelines.
• Subject to on call rotation schedule.

Job Requirements