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SNOW Technical Consultant ITSM and CSM
Job Title :SNOW Technical Consultant ITSM and CSM
Shift Timing: 2:00 PM -11:00 PM IST
Location : Pune, Bangalore, Chennai, Noida, Hyderabad
Notice Period: max 30 days joiners
We are looking for a
ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures,
strategies and specific solutions through the ServiceNow platform. The role holder will
I n depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design,
develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
P rovide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer
integrations.
S uggest and implement proposals for process improvements within projects, once agreed.
U se new technologies and methods actively to develop competitive services on customer projects.
P rovide technical documentation on modules / products, following company standards on customer projects.
M aintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java
Scripting, HTML.
A bility to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director
level / users.
Designing and configuring ServiceNow ITSM suites
Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if
applicable) and assi st when new ServiceNow patches/releases are applied to instances
Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
Assisting in troubleshooting patch / release management issues focusing on ITSM
Develop UI forms, fields, notifications and workflows
Maintain JavaScript server/client code
Create, monitor, modify, and publish service catalog workflows with approvals
Create an access control rule (ACL)
- In-depth knowledge of the ServiceNow Platform and technical knowledge of CSM and ITSM modules, to design, develop, implement, and test modules in line with agreed timelines, budget, costs, quality, and development standards.
- Hands on process implementation experience on CSM modules.
- Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
- Experience in working with CSM Portal, Agent Workspace and CSM modules: Case Management, Order Management.
- Experience with CSM Master Data Configuration: Accounts, Contracts, Entitlements, Assets, etc.
- Develop and configure ServiceNow CSM and ITSM applications in accordance with customer requirements and best practices.
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
- Develop UI forms, UI Actions, notifications, workflows, and Flows via Flow Designer.
- Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
- Create, modify, and publish service catalog and Record producers.
- Ensure the quality and reliability of all ServiceNow CSM applications through testing and troubleshooting.
- Use new technologies and methods actively to develop competitive services on customer projects.
- Create and maintain documentation for project applications, including technical specifications, user guides, and training materials.
- Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
- Stay up to date with the latest ServiceNow CSM features and functionalities and make recommendations for improvement.
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