SOC Manager

Lead the day-to-day operation of the Managed SOC program

Deploy, configure, and maintain SOC tooling across customer environments

Define and enforce SOC processes, workflows, and escalation procedures

Train, mentor, and oversee SOC analysts

Ensure alerts are properly triaged, investigated, and responded to

Tune detections to reduce false positives and improve signal quality

Act as the primary security point of contact for customers

Communicate incidents clearly to customers in non-technical terms

Ensure proper documentation, reporting, and incident records

Support audits, compliance requests, and security reviews

Continuously improve SOC operations, tooling usage, and analyst performance

4–7+ years of experience in a SOC, MSSP, or security operations role

Strong hands-on experience with security monitoring and response

Solid understanding of:

• Endpoint security (EDR)

• Identity and access monitoring

• Email and phishing threats

• Cloud security fundamentals

Experience deploying and managing security tools for multiple customers

Prior experience leading or mentoring junior analysts

Comfortable making decisions and escalating incidents when needed

Strong written and verbal communication skills

Customer-focused mindset with the ability to explain security clearly

Able to work independently and take ownership of outcomes

Experience in a managed services or MSSP environment

Familiarity with security frameworks (NIST, CIS, ISO)

Experience working with international customers

Exposure to SOC automation or SOAR workflows