SOC Process & Operations

SOC Process Development

• Define and improve SOC processes including:
  • Incident Detection
  • Incident Triage
  • Incident Response
  • Escalation procedures
• Develop SOC Standard Operating Procedures (SOPs)

Incident Response Framework

• Align SOC operations with frameworks such as:
  • NIST
  • SANS
  • ISO 27035

SOC Metrics & KPIs

Develop and implement measurable SOC metrics such as:

• Mean Time to Detect (MTTD)
• Mean Time to Respond (MTTR)
• Incident closure rate
• Analyst productivity
• Detection coverage

Reporting & Dashboards

• Design SOC performance dashboards
• Provide executive SOC reporting
• Implement continuous performance monitoring

SOC Governance

• Define SOC operating model
• Implement RACI for SOC roles
• Establish SOC service catalogue

Analyst Capability Development

• Develop SOC skills matrix
• Define training plans for analysts
• Support improvement of SOC staffing model

Continuous Improvement

• Conduct regular SOC maturity assessments
• Implement continuous improvement roadmap