Qureos Mentor

VaporVM

<div><div><div><b>Date Posted:</b></div>
30 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><div><div><div><div><p><b>Security and Zero Trust Engineer</b></p><br>
<p></p>
<p>
We are seeking a highly skilled <b>Senior Network Security Engineer</b> to design, implement, and enforce advanced enterprise security architectures. The ideal candidate will have strong hands-on experience with <b>Fortinet security solutions</b>, <b>Zero Trust architecture</b>, <b>network segmentation</b>, and <b>Azure security services</b>, along with exposure to <b>SASE and ZTNA frameworks</b>.</p>
<p>
This role involves end-to-end execution of security-related projects, security control hardening, validation, and operational support, working closely with infrastructure, cloud, and SOC teams.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Execute <b>security-related project implementations</b>, including network segmentation, Zero Trust architecture, secure access, and SASE initiatives.</li>
<li>Design, configure, and tune <b>network and cloud security controls</b> aligned with enterprise security standards.</li>
<li>Implement and enforce <b>Zero Trust, ZTNA, NAC, and segmentation policies</b> across on-prem and cloud environments.</li>
<li>Support <b>security testing, validation, UAT, and go-live activities</b> for security projects.</li>
<li>Participate in <b>incident response and troubleshooting</b> related to project changes and security control modifications.</li>
<li>Integrate security solutions with <b>SIEM/SOC platforms</b> for monitoring, alerting, and incident handling.</li>
<li>Collaborate with infrastructure, cloud, and application teams to ensure secure-by-design implementations.</li>
<li>Prepare and maintain security documentation, reports, and compliance artifacts.</li>
</ul><h3 class="jobSectionHeader"><b>Must-Have Deliverables &amp; Documentation</b></h3>
<ul><li>Security <b>configuration and hardening reports</b></li>
<li><b>Zero Trust and network segmentation implementation records</b></li>
<li>Security <b>testing, validation, and assessment results</b></li>
<li><b>Project security sign-off and approval documentation</b></li>
</ul><h3 class="jobSectionHeader"><b>Technical Skills &amp; Expertise</b></h3>
<p><b>
Network &amp; Security Technologies</b></p>
<ul>
<li>FortiGate Firewalls</li>
<li>FortiManager &amp; FortiAnalyzer</li>
<li>VPN (IPsec &amp; SSL)</li>
<li>IPS, IDS, Web Filtering</li>
<li>SASE &amp; ZTNA</li>
<li>FortiMail, FortiNDR</li>
<li>CASB solutions</li>
<li>NAC: <b>FortiNAC or ClearPass</b></li></ul></div></div></div></div></div></div><p></p>

Security & Zero Trust

<div><div><div><b>Date Posted:</b></div>
24 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>NOC &amp; Call Center Manager</b></p>
<p><b>
Position Summary</b></p>
<p>
The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.</p>
<p><b>
Core Responsibilities</b></p>
<ul><li>Manage <b>NOC operations</b> (infrastructure, network, cloud monitoring) and <b>Call Center operations</b>(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>
<p><b>
Required Experience</b></p>
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>
<p><b>
Skills</b></p>
<ul><li>Strong command of <b>ITIL, ISO 20000</b> for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>
<p><b>
Certifications</b></p>
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>
<p><b>
Key Deliverables</b></p>
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>
<p><b>
KPIs</b></p>
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>
<p><b>
Reporting</b></p>
<p>
Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</p></div></div><p></p>

NOC & Call Center

<div><div><div><b>Date Posted:</b></div>
30 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>Identity, Workplace &amp; Microsoft 365 Engineer</b></p>
<h2 class="jobSectionHeader"><b>
Experience</b></h2>
<p><b>
2&ndash;3 Years</b></p>
<h2 class="jobSectionHeader"><b>
Location</b></h2>
<p><i>
KSA</i></p>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p>
We are seeking a skilled <b>Identity, Workplace &amp; Microsoft 365 Engineer</b> to support and execute identity and workplace technology projects. The role involves hands-on implementation of Microsoft 365, identity and access management, endpoint policies, and user lifecycle activities across project phases including migration, UAT, cutover, and post-go-live support.</p>
<p>
The ideal candidate will have strong exposure to Microsoft 365 services, identity governance, endpoint management, and user onboarding/offboarding within enterprise environments.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Identity &amp; Access Management</b></h3>
<ul><li>Implement and maintain identity and access configurations, including users, groups, roles, and access policies.</li>
<li>Support identity-related changes such as tenant updates, domain transitions, and access policy enforcement.</li>
<li>Maintain accurate documentation of identity and access configurations.</li>
</ul><h3 class="jobSectionHeader"><b>Microsoft 365 &amp; Workplace Technologies</b></h3>
<ul><li>Execute Microsoft 365 project activities including tenant configuration, migrations, and service enablement.</li>
<li>Support collaboration platforms such as Exchange Online, Teams, SharePoint, and OneDrive during project execution.</li>
<li>Apply workplace and endpoint security policies aligned with organizational standards.</li>
</ul><h3 class="jobSectionHeader"><b>User Lifecycle &amp; Project Support</b></h3>
<ul><li>Support user onboarding and offboarding activities during project transitions.</li>
<li>Participate in User Acceptance Testing (UAT), cutover planning, execution, and post-go-live stabilization.</li>
<li>Provide Level 2/3 support during migration and stabilization phases.</li>
</ul><h3 class="jobSectionHeader"><b>Documentation &amp; Reporting</b></h3>
<ul><li>Prepare and maintain project deliverables including:
<ul><li>User migration and cutover reports</li>
<li>UAT results and stabilization documentation</li>
<li>Microsoft 365 implementation outputs</li>
<li>Identity and access configuration records</li>
</ul></li></ul><h2 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h2>
<h3 class="jobSectionHeader"><b>Must Have</b></h3>
<ul><li>2&ndash;3 years of hands-on experience with <b>Microsoft 365</b> and workplace technologies.</li>
<li>Experience with <b>identity and access management</b> (Azure AD / Entra ID, RBAC, access policies).</li>
<li>Exposure to <b>user migrations, tenant changes, and cutover activities</b>.</li>
<li>Strong understanding of endpoint and user governance concepts.</li>
<li>Experience producing technical documentation and project reports.</li>
</ul><h3 class="jobSectionHeader"><b>Technical Skills</b></h3>
<ul><li>Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)</li>
<li>Azure AD / Entra ID (users, groups, roles, access policies)</li>
<li>Endpoint management and security policy implementation</li>
<li>User lifecycle management (onboarding/offboarding)</li></ul></div></div><p></p>

Identity, Workplace & M365

<div><div><div><b>Date Posted:</b></div>
30 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>
Experience:</b> 6&ndash;8 Years</p>
<p><b>
Location:</b> KSA / GCC (as applicable)</p>
<p><b>
Employment Type:</b> Full-time</p>
<h3 class="jobSectionHeader"><b>
Job Summary</b></h3>
<p>
We are seeking an experienced <b>Senior Cloud &amp; DevOps Engineer</b> to design, build, and operate enterprise-grade cloud platforms across <b>Azure, OCI, and GCP</b>. The role involves executing cloud infrastructure projects, implementing Infrastructure as Code (IaC), developing CI/CD pipelines, and ensuring smooth optimization, testing, and operational handover.</p>
<p>
The ideal candidate will have strong hands-on expertise in cloud automation, networking, and DevOps practices, with a proven track record of delivering scalable and secure cloud solutions.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Design and execute cloud infrastructure projects including <b>landing zones and cloud migrations</b></li>
<li>Develop, deploy, and manage <b>Infrastructure as Code (IaC)</b> using <b>ARM, Bicep, and Terraform</b></li>
<li>Build, automate, and maintain <b>CI/CD pipelines</b> using <b>GitHub and Azure DevOps</b></li>
<li>Implement automation scripts using <b>PowerShell and Python</b></li>
<li>Configure and manage <b>cloud networking</b>, including <b>VNETs, VPN Gateways, and connectivity</b></li>
<li>Monitor, optimize, and secure cloud environments using <b>Azure Monitor and Azure Backup</b></li>
<li>Containerize and manage workloads using <b>Docker</b></li>
<li>Perform cloud optimization, testing, validation, and production readiness activities</li>
<li>Prepare <b>cloud runbooks, documentation, and handover materials</b></li>
<li>Collaborate with cross-functional teams to ensure smooth project delivery and operational excellence</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Technologies</b></h3>
<ul><li>Strong hands-on experience with <b>Azure</b>, <b>OCI</b>, and <b>GCP</b></li>
<li>Expertise in <b>Infrastructure as Code</b>: ARM, Bicep, Terraform</li>
<li>Solid understanding of <b>Azure Networking</b>, VPN Gateways, and hybrid connectivity</li>
<li>Experience with <b>CI/CD pipelines</b> using GitHub and/or Azure DevOps</li>
<li>Proficiency in <b>PowerShell and Python</b> for automation</li>
<li>Experience with <b>Docker</b> and containerized workloads</li>
<li>Knowledge of cloud monitoring, backup, and operational best practices</li>
<li>Strong documentation and handover skills</li>
</ul><h3 class="jobSectionHeader"><b>Must-Have Deliverables / Evidence</b></h3>
<ul><li>Cloud deployment and migration reports</li>
<li>IaC templates and automation execution outputs</li>
<li>CI/CD pipeline execution and deployment records</li>
<li>Cloud operational runbooks and handover documentation</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Cloud certifications (Azure, GCP, or OCI) are a strong plus</li>
<li>Experience working in enterprise or multi-cloud environments</li>
<li>Strong troubleshooting and optimization skills</li>
<li>Excellent communication and stakeholder coordination abilities</li></ul></div></div><p></p>

Cloud & DevOps Engineer

<div><div><div><b>Date Posted:</b></div>
24 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>Call Center Agent (L0)</b></p>
<p><b>
Position Summary</b></p>
<p>
The Call Center Agent acts as the first point of contact. The role is responsible for receiving, documenting, and managing all support inquiries, incidents, and service requests through the ServiceNow IT Service Management (ITSM) platform.</p>
<p>
The agent ensures professional communication, timely ticket resolution, and adherence to established Service Level Agreements (SLAs) &mdash; contributing to the overall service excellence and digital transformation vision.</p>
<p>
 <b>Core Responsibilities</b></p>
<ul><li>Handle inbound and outbound calls, emails, and chat requests in both Arabic and English.</li></ul>
<ul><li>Log, categorize, and update tickets in ITSM for incidents, service requests, and general inquiries.</li></ul>
<ul><li>Assign and route tickets to the appropriate technical teams based on the issue type and priority.</li></ul>
<ul><li>Follow up on open tickets, ensuring timely resolution and proper closure.</li></ul>
<ul><li>Maintain accurate and complete documentation for every customer interaction.</li></ul>
<ul><li>Escalate high-priority or unresolved cases to supervisors in line with escalation procedures.</li></ul>
<ul><li>Provide clear and professional communication to end users regarding issue status and next steps.</li></ul>
<ul><li>Maintain awareness of IT services, systems, and processes to provide accurate assistance.</li></ul>
<ul><li>Support continuous improvement by suggesting workflow, script, or knowledge base enhancements.</li></ul>
<ul><li>Ensure all communication adheres to government service quality, confidentiality, and data privacy standards.</li></ul><br>
<p></p>
<p><b>
Required Experience</b></p>
<ul><li>1&ndash;3 years of experience in a call center, IT helpdesk, or customer support environment.</li></ul>
<ul><li>Experience with ServiceNow ITSM or similar ticketing tools (e.g., Remedy, Zendesk, Jira).</li></ul>
<ul><li>Experience in bilingual customer communication (Arabic and English).</li></ul>
<ul><li>Experience in a government or digital service environment is an advantage.</li></ul>
<p></p>
<p><b>Skills</b></p>
<ul><li>Strong verbal and written communication skills (Arabic &amp; English).</li></ul>
<ul><li>Excellent interpersonal and customer service abilities.</li></ul>
<ul><li>Knowledge of <b>IT service management workflows</b> and terminology.</li></ul>
<ul><li>Ability to multitask and manage multiple interactions effectively.</li></ul>
<ul><li>Attention to detail and accurate data entry.</li></ul>
<ul><li>Time management and prioritization under pressure.</li></ul>
<ul><li>Teamwork, reliability, and professional demeanor.<b>Certifications</b></li></ul>
<ul><li>ITIL v4 Foundation (preferred).</li></ul>
<ul><li>CompTIA Network+ / Microsoft AZ-900 (advantage).</li></ul>
<p><b>
Key Deliverables</b></p>
<ul><li>Accurate creation and closure of ServiceNow tickets.</li></ul>
<ul><li>Clear and timely communication with government entities.</li></ul>
<ul><li>Consistent adherence to SLA and escalation policies.</li></ul>
<ul><li>Contribution to improved customer satisfaction scores.</li></ul>
<ul><li>Maintenance of complete and correct ticket records for audits.</li></ul>
<p><b>
KPIs</b></p>
<p>
o First Call Resolution (FCR) Rate.</p>
<p>
o Ticket Logging Accuracy in ServiceNow.</p>
<p>
o Customer Satisfaction (CSAT) Score.</p>
<p>
o SLA Compliance Percentage.</p>
<p>
o Average Handling Time (AHT).</p>
<p>
o Attendance &amp; Schedule Adherence.</p><br>
<p></p>
<p><b>
Reporting</b></p>
<p>
Reports to NOC Manager</p></div></div><p></p>

Call Center Agent

<div><div><div><b>Date Posted:</b></div>
22 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VaporVM Communications and Information Technology</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><h2 class="jobSectionHeader"><b>key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Scrum &amp; Agile Facilitation</b></h3>
<ul><li>Facilitate all Scrum ceremonies including <b>Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives</b>
</li><li>Ensure Scrum rules, roles, and values are understood and followed
</li><li>Support Product Owners in maintaining a <b>well-groomed and prioritized product backlog</b>
</li><li>Ensure sprint goals are clearly defined and achievable
</li></ul><h3 class="jobSectionHeader"><b>Team Coaching &amp; Enablement</b></h3>
<ul><li>Coach development teams on Agile best practices and self-organization
</li><li>Guide teams to improve velocity, quality, and delivery predictability
</li><li>Foster a culture of <b>continuous improvement, accountability, and collaboration</b>
</li><li>Mentor team members on Agile mindset beyond ceremonies
</li></ul><h3 class="jobSectionHeader"><b>Impediment &amp; Risk Management</b></h3>
<ul><li>Identify, track, and remove blockers impacting team progress
</li><li>Escalate risks and dependencies in a timely manner
</li><li>Coordinate with internal and external stakeholders to resolve issues
</li></ul><h3 class="jobSectionHeader"><b>Stakeholder &amp; Delivery Management</b></h3>
<ul><li>Act as a servant leader between <b>Product Owners, Development Teams, PMO, and Business Stakeholders</b>
</li><li>Ensure transparency of progress using Agile metrics (burndown charts, velocity, cycle time)
</li><li>Support release planning and roadmap execution
</li><li>Align Agile delivery with organizational governance and compliance needs
</li></ul><h3 class="jobSectionHeader"><b>Metrics &amp; Reporting</b></h3>
<ul><li>Track and report Agile KPIs including:<p></p>
<ul>
<li>Sprint velocity
</li><li>Sprint predictability
</li><li>Defect leakage
</li><li>Team capacity and utilization
</li></ul></li><li>Prepare sprint and release reports for management and stakeholders
</li></ul><h3 class="jobSectionHeader"><b>Process Improvement &amp; Scaling Agile</b></h3>
<ul><li>Identify process gaps and implement improvements
</li><li>Support Agile transformation initiatives (Scrum, Kanban, SAFe if applicable)
</li><li>Collaborate with other Scrum Masters to improve organizational Agile maturity
</li></ul><h2 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h2>
<h3 class="jobSectionHeader"><b>Education</b></h3>
<ul><li>Bachelor&rsquo;s degree in computer science, Engineering, Business, or related field
</li></ul><h3 class="jobSectionHeader"><b>Experience</b></h3>
<ul><li><b>3&ndash;7 years</b> of experience working in Agile/Scrum environments
</li><li><b>2+ years</b> experience as a Scrum Master for software or IT projects
</li><li>Experience working with cross-functional teams (developers, QA, DevOps, UX)
</li></ul><h3 class="jobSectionHeader"><b>Certifications (Preferred / Required)</b></h3>
<ul><li>Certified ScrumMaster (CSM)
</li><li>Professional Scrum Master (PSM I/II)
</li><li>SAFe Scrum Master (preferred for large enterprises)
</li></ul><h3 class="jobSectionHeader"><b>Technical &amp; Tooling Skills</b></h3>
<ul><li>Agile tools: <b>Jira, Azure DevOps, Confluence, Trello</b>
</li><li>Understanding of SDLC, DevOps, CI/CD pipelines
</li><li>Basic understanding of cloud, APIs, and enterprise systems (preferred)
</li></ul><h3 class="jobSectionHeader"><b>Soft Skills</b></h3>
<ul><li>Strong facilitation and conflict resolution skills
</li><li>Excellent communication and stakeholder management
</li><li>Ability to work under pressure in fast-paced environments
</li><li>Leadership mindset with a servant-leader approach
</li></ul><h2 class="jobSectionHeader"><b>KPIs &amp; Performance Indicators</b></h2>
<ul><li>Sprint commitment vs. delivery accuracy
</li><li>Team velocity stability and improvement
</li><li>Reduction in impediments and delivery risks
</li><li>Stakeholder satisfaction
</li><li>Agile maturity improvement
</li></ul><h2 class="jobSectionHeader"><b>Nice to Have</b></h2>
<ul><li>Experience in <b>banking, healthcare, telecom, or enterprise IT environments</b>
</li><li>Experience working in <b>GCC / KSA projects</b>
</li><li>Exposure to <b>Scaled Agile (SAFe, LeSS)</b> frameworks
</li><li>Experience in Managed Services or multi-vendor environments</li></ul></div></div><p></p>

Scrum Master

Join VaporVM and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.