SOC Surveillance Manager

JOB
General Summary: The SOC Surveillance Manager leads the Security Operations Center (SOC) and oversees the planning, coordination, and execution of digital security monitoring operations to protect BREC facilities, assets, and the public. This role is responsible for assessing risk, identifying security vulnerabilities, and implementing mitigation strategies through effective use of personnel, processes, and security technologies, including surveillance, access control, and fire systems. The position directs the SOC operations, manages staff and infrastructure, and ensures consistent monitoring, coordination, and response to security and public safety needs. The SOC Surveillance Manager coordinates with internal departments and external law enforcement partners to support events, enforce applicable laws and codes of conduct, and address security incidents and complaints. Work is performed under the general direction of the Senior Risk Manager and requires independent judgment in responding to routine and emergency situations, some of which may involve personal risk.

EXAMPLE OF DUTIES
Education Required: High school diploma or EquivalentPreferred: Bachelor's degree from an accredited college or universityArea of Study (Major) Required: Criminal Justice, Computer Technology, or closely relatedCertification(s) Preferred: Physical Security Professional (PSC) or Certified Protection Professional (CPP) License(s) Required: Valid LA driver's licenseYears Relevant Work Experience: Five (5) years of security-related experience, including security/alarm monitoring, call center operations, fire life safety, or public safety. At least two (2) years in a supervisory capacity. Equivalent combination of education and experience will be consideredPreferred: 10 or more years related experience.Knowledge, Skills, and Abilities: Ability to detect irregular behavior, threats, and suspicious patterns using multi-screen video walls; maintain attention to detail during long periods of monitoring.Knowledge of departmental policies, procedures, ordinances, and Standard Operating Procedures (SOPs) governing park operations, public conduct, employee responsibilities, and life safety.Knowledge of physical security operations, including incident monitoring, basic risk assessment, and emergency response principles.General familiarity with security systems such as closed-circuit television (CCTV), access control systems, fire and life safety alarms, and related incident reporting tools.Ability to supervise, plan, train, assign, coordinate, and evaluate the work of subordinate SOC staff.Ability to provide leadership, direction, and oversight in SOC activities.Ability to observe, assess, and analyze situations objectively and make sound decisions in routine and emergency situations.Ability to respond quickly and calmly to security incidents or emergencies while recognizing and respecting the rights of individuals and groups using agency facilities.Ability to communicate clearly and effectively, both orally and in writing, including the preparation of accurate reports, logs, and documentation.Ability to explain agency rules, regulations, policies, and safety requirements to staff, patrons, and the general public in a professional manner.Ability to establish and maintain effective working relationships with employees, departmental leadership, law enforcement agencies, vendors, community groups, and the public.Ability to coordinate and share information with management regarding operational needs, incidents, deficiencies, personnel performance issues, or safety concerns in a timely manner.Ability to perform supervisory and enforcement duties in an ethical, fair, and unbiased manner.Ability to operate a motor vehicle safely in the performance of job duties.

SUPPLEMENTAL INFORMATION
Typically scheduled for up to 40 hours per week with flexible hours. Some weekend, early morning, or late evening work may be required. During peak seasons, hours may exceed 40 per week.Resumes will not be accepted in lieu of a completed application. If you do not complete each section of this application (i.e. work experience, education, or etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.