Social Media and E-Commerce Executive

Job Summary

The Social Media & E-Commerce Executive will be responsible for managing the company's social media platforms, creating engaging content, handling online sales, maintaining e-commerce platforms, processing online orders, and supporting digital marketing campaigns to grow the brand and increase revenue.

Key Responsibilities

Social Media Management

• Manage Facebook, Instagram, LinkedIn, TikTok, and other social media platforms.
• Create engaging captions, reels, stories, promotional posts, and marketing campaigns.
• Plan and maintain a monthly content calendar.
• Coordinate with graphic designers and photographers for creative content.
• Capture product photos and videos for social media and promotional use.
• Monitor comments, messages, and customer engagement.
• Manage Meta (Facebook & Instagram) advertising campaigns.
• Track social media performance and prepare monthly reports.

E-Commerce & Online Sales

• Manage the company's website and online store.
• Upload and update product listings, pricing, images, and descriptions.
• Process online orders and coordinate with warehouse and delivery teams.
• Monitor inventory availability across online channels.
• Handle customer inquiries, complaints, and order-related issues.
• Coordinate online promotions, discount campaigns, and seasonal offers.
• Manage online marketplace accounts such as Daraz, Foodpanda Shops, or other selling platforms (where applicable).
• Monitor online sales performance and identify opportunities to increase conversions and revenue.
• Prepare daily and monthly online sales reports.

Marketing & Growth

• Work closely with the marketing team to execute digital campaigns.
• Analyze competitors' activities, pricing, and online trends.
• Suggest new ideas to improve customer engagement and online sales.
• Maintain brand consistency across all digital channels.

Requirements

• Bachelor's degree or diploma in Marketing, Business Administration, Media Sciences, E-Commerce, or a related field.
• 1–3 years of experience in Social Media Management, Digital Marketing, or E-Commerce.
• Experience managing Shopify, WooCommerce, Daraz Seller Center, or similar e-commerce platforms.
• Strong knowledge of Facebook, Instagram, LinkedIn, TikTok, and Meta Business Suite.
• Basic knowledge of Canva, Adobe Photoshop, Illustrator, or similar design tools.
• Familiarity with video editing software such as CapCut or Adobe Premiere Pro.
• Good knowledge of Microsoft Excel and reporting.
• Excellent communication and customer service skills in English and Urdu.
• Strong organizational, analytical, and multitasking abilities.

Preferred Skills

• Social Media Management
• Content Creation & Copywriting
• Meta Ads Manager
• Shopify / WooCommerce
• Product Listing & Catalog Management
• Online Sales & Order Processing
• Customer Service
• Inventory Coordination
• Microsoft Excel
• Basic Graphic Design & Video Editing

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person