Social Media Community Manager

About Clearoute

Clearoute is not your traditional marketing agency. We operate at the intersection of brand storytelling, strategy, and social impact—supporting organizations and public figures to grow movements, not just audiences.

Our work spans humanitarian campaigns, influencer ecosystems, advocacy messaging, and digital storytelling rooted in integrity and clarity.

We’re looking for a Social Media & Community Manager who blends high emotional intelligence with creative energy and tactical discipline. This person will be the digital right-hand to our Director of Strategic Relationships—helping build trust online, manage public-facing content, and bring our social presence (and our clients’) to life with intentionality.

Job Description

Community Engagement & Brand Presence

• Act as the digital voice of Clearoute and its clients—engaging with followers, influencers, and collaborators online.
• Respond to comments and DMs thoughtfully and promptly to foster trust and engagement.
• Track sentiment, feedback, and trends to report on community pulse.
• Show up online with consistency, clarity, and care—always aligned with the brand voice.

Content Creation & Planning

• Write compelling social media copy (LinkedIn posts, Reels captions, tweets, stories, carousels).
• Collaborate with the design team or independently create content using tools like Canva or CapCut.
• Build and manage a content calendar across channels (Instagram, TikTok, LinkedIn, YouTube, Threads, Facebook).
• Help develop content themes that elevate Clearoute’s voice and values—and amplify our clients and causes.

Light Strategy & Trend Spotting

• Support digital and campaign strategy development with insights and competitor scans.
• Monitor performance metrics (reach, shares, saves, comments, etc.) and offer data-informed ideas for improvement.
• Identify viral formats, trends, or cultural conversations that align with our work and values.

Project Execution & Client Support

• Assist in rolling out new brand campaigns, speaker launches, or influencer partnerships.
• Draft basic social decks, copy docs, or recap reports with clear insights and recommendations.
• Occasionally attend in-person events (if local) to support real-time content capture.

Qualifications and skills

• 1 to 3 years of experience in social media, community management, or digital content marketing (agency or in-house).
• Excellent writing, editing, and storytelling skills tailored to social media audiences.
• Social intelligence, able to navigate sensitive topics, diverse communities, and dynamic conversations with empathy and care.
• Strong organizational skills and the ability to manage calendars, priorities, and shifting timelines.
• A collaborative spirit, with the ability to work both independently and as part of a fast-moving team.

Tools

• Any experience using social scheduling and analytics tools would be a plus!
• Some examples are: Hootsuite, Buffer, Sprout Social, Sendible, Zoho Social, Agorapulse, SocialPilot, Loomly, Later, Tailwind, Keyhole, Brandwatch, Sprinklr and Google Analytics
• Familiarity with AI tools for content generation, design, and optimization, such as:
• ChatGPT, Jasper.ai, Copy.ai, Grammarly, Canva Magic Write, Lately.ai, Notion AI, Adobe Firefly, and Midjourney
• Some experience with light video editing tools, including:
• CapCut, Instagram Reels, TikTok editor, Canva Video, and Adobe Express

Nice to Have

• Experience managing public figure, influencer, or thought-leader accounts.
• Familiarity with humanitarian or mission-driven brands.
• Exposure to B2B or social impact marketing environments.
• Design skills or motion graphics (even light Canva animations).

Why Work with Us

• A mission-driven culture focused on impact, not ego.
• Remote flexibility and trust-based working style.
• Opportunity to work with influential thought leaders, non-profits, and campaigns that matter.
• Room to grow: We want to invest in your long-term career and creative development.
• Team retreats, collaborative culture, and an environment where feedback is valued.