Social Media & Community Manager

Position Summary

We are looking for a Social Media & Community Manager to manage our online presence and audience engagement. This role

combines social media execution (scheduling, posting, analytics coordination) with community management (responding to

messages, fostering engagement, and building relationships). The ideal candidate is organized, creative, and audience focused, with the ability to transform our strategy into day-to-day impact.

Key Responsibilities

• Social Media Management

o Execute the social media calendar and posting plan.

o Schedule and publish content across multiple platforms.

o Coordinate with the Creative Content Specialist and Multimedia Designer for assets.

o Monitor performance and provide feedback to the Analyst.

• Community Engagement

o Actively engage with followers: respond to comments, DMs, and inquiries.

o Build positive relationships with the community and manage online reputation.

o Escalate important feedback, leads, or issues to the team.

o Identify opportunities for engagement (trends, UGC, conversations).

• Collaboration & Execution

o Ensure content aligns with brand voice and campaign goals.

o Work closely with the Head of Social and Creative team.

o Contribute to brainstorming sessions for new campaign ideas.

Requirements

• Proven experience in social media management and/or community management.

• Proficiency with social media platforms (Instagram, Twitter/X, TikTok, LinkedIn, YouTube).

• Familiarity with scheduling tools (e.g., Hootsuite, Buffer, Sprout, or equivalents).

• Strong written communication skills and ability to adapt tone of voice.

• Highly organized with strong attention to detail.

• Ability to multitask in a fast-paced environment.

• Minimum of 5 year of experience.

• Arabic is a plus.

Preferred Skills

• Experience in B2B or event/activation industries.

• Basic understanding of analytics and KPIs.

• Customer service skills for managing community engagement.

• Awareness of social media trends and best practices.