Social Media Coordinator - TJ / 1866463

Our client Bannu Woollen Mills is looking for a Social Media Coordinator in Rawalpindi

Bannu Woollen Mills is looking for a Digital Media Assistant to oversee and manage the companys social media accounts, with a strong focus on addressing customer-related inquiries. The ideal candidate will have at least two years of relevant experience and a solid understanding of social media management, content creation, and customer engagement strategies. This role does not include managing a team but involves actively supporting the companys online presence by monitoring and responding to customer comments and questions in a timely and professional manner.

The Digital Media Assistant plays a vital role in enhancing the companys brand image and fostering positive interaction between Bannu Woollen Mills and its customers. This position requires creativity, excellent communication skills, and the ability to handle customer-related queries efficiently across multiple social media platforms. The individual will work closely with other marketing staff to develop content that engages and informs the audience while ensuring customer satisfaction through effective communication and resolution.

Responsibilities

• Manage and monitor the companys social media platforms with an emphasis on customer interaction.
• Respond promptly and professionally to customer-related queries and comments on social media channels.
• Create engaging and relevant content for various social media platforms to enhance brand visibility.
• Collaborate with marketing team members to align social media content with broader marketing strategies.
• Track social media metrics to analyze engagement and effectiveness of campaigns targeting customer satisfaction.
• Stay updated on social media trends and competitor activities to recommend improvements and new strategies.
• Maintain a consistent brand voice and tone across all social media communications.
• Identify and report common customer issues or feedback to relevant departments for further action.
• Support promotional campaigns by providing timely updates and interactive posts for targeted audiences.
• Ensure all communications adhere to company policies and uphold a positive public image.