Social Media Marketing Specialist

Location: Hybrid (Remote / On-Site at Main Agency & Thrift Store Locations in Red Bank, Northshore, and Soddy Daisy)

Job Type: Part-Time, Hourly (25 hours/week) | Pay: $19/Hour

Shift/Hours: Flexible hours typically falling between store hours of 10:00 AM – 6:00 PM; flexibility required for occasional events.

Who We Are

Since 1924, the Northside Neighborhood House (NNH) has focused on empowering residents north of the Tennessee River to create thriving communities across northern Hamilton County. From ensuring individuals are housed with working utilities to supporting students in achieving academic success, the NNH focuses on creating relationships and connecting families to support that aids them in creating long-term stability.

Position Summary

The Social Media Marketing Specialist plays a vital role in sharing NNH’s story and driving community engagement for our three thrift stores. Operating under the strategic direction and close guidance of our Marketing Manager, this role requires a strong blend of collaboration and independence. We are seeking a creative self-starter who can take a concept, bring their own unique perspective to it, and execute it effectively. If you are skilled in visual storytelling, enjoy the retail or thrift landscape, and want to use your talents to support a meaningful local mission, this hybrid role offers a great opportunity to make an impact.

What You Will Be Doing (Essential Responsibilities)

• Visit our Red Bank, Northshore, and Soddy Daisy thrift store locations weekly to capture high-quality photography and video highlighting unique inventory, promotions, and daily store life.
• Run day-to-day social media for NNH's three thrift stores across Instagram, Facebook, LinkedIn, and other relevant platforms
• Script, shoot, and edit short-form video content (Reels, TikToks, and Shorts), including providing clear, natural voiceovers and staying mindful of current platform trends.
• Build and maintain the thrift store editorial calendar, draft compelling captions that connect back to our mission, and design branded graphics in Canva.
• Run promotions, contests, and giveaways that drive foot traffic and sales
• Work closely with the Marketing Manager to ensure thrift marketing aligns smoothly with broader NNH programs and agency-wide initiatives.
• Show up on camera when needed for Reels, Stories, and video content
• Analyze key metrics—such as engagement rates, follower growth, and attributed foot traffic—to measure the effectiveness of your content and adjust strategies accordingly.

What You Bring to the Table (Qualifications)

• 2+ years of dedicated experience in professional social media management and digital content creation.
• Comfortable shooting and editing short-form video (CapCut, Instagram Edits, Splice, or similar) for use on social media platforms
• A strong eye for visual storytelling, with the confidence to shoot, edit, and provide voiceovers for short-form video (Reels, TikToks) both behind and in front of the camera.
• A creative self-starter who can take strategic direction from the Marketing Manager and run with it independently to meet deadlines.
• The ability to connect warmly and professionally with store staff, volunteers, and customers while capturing content on the retail floor.
• A background in retail, apparel, thrift/vintage landscapes, or the nonprofit sector strongly preferred.
• Familiarity with scheduling and analytics tools (Hootsuite or comparable)
• Bonus points if you have direct experience with creative or organizational tools like Canva or Asana.

If this sounds like you, we want to meet you!

Essential Functions

• Schedule: This 25-hour-per-week hybrid role combines flexible remote content creation with required store visits and scheduled in-office planning meetings. Hours typically fall within store hours (10:00 AM – 6:00 PM), but flexibility is required for occasional weekend promotions, store events, or agency initiatives outside standard hours.
• Travel/Driving: LLocal travel between NNH thrift store locations (Red Bank, Northshore, and Soddy Daisy) and the main office is a regular, required part of this role. Reliable personal transportation is required.
• Equipment/Technology: Proficiency in Google Workspace (Docs, Sheets, Drive), Canva, mobile editing tools (CapCut, Splice, or Instagram Edits), and professional management of Facebook, Instagram, TikTok, and LinkedIn. Reliable high-speed internet access is required for remote hours.
• Physical Requirements: Ability to stand, walk, bend, reach, and squat as needed to capture media on the retail floor. Must be able to lift up to 40+ lbs. Adequate manual dexterity to operate computers/smartphones and sufficient hearing/vision for visual asset reviews and video editing.

Benefits: TextCare (Virtual Concierge Medicine), PTO, Paid Sick Leave, EAP, Employee Wellness Program, Retirement Plan w/ 3% Match, and enjoy a flexible hybrid work schedule and a supportive, mission-driven team dedicated to making a real impact in northern Hamilton County.

Ready to Join Us?

If you are passionate about making a tangible difference in the community and want to join a mission-driven organization, we invite you to apply. Please submit your resume, a cover letter outlining your experience and interest in the role, and any links to a digital portfolio or content samples.

Apply by June 12, 2026

Northside Neighborhood House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible schedule
• Paid time off
• Referral program
• Retirement plan

Application Question(s):

• This role requires weekly local travel between our Red Bank, Northshore, and Soddy Daisy thrift store locations. Do you have reliable personal transportation to travel between these sites routinely?
• Please provide links to professional social media accounts you have managed, or a link to a digital portfolio/portfolio of short-form videos (Reels, TikToks, Shorts) you have created.

Work Location: Hybrid remote in Chattanooga, TN 37405