Social Services Specialist

Job Purpose

The Social Services Specialist is responsible for supporting patients and their families by providing guidance, counseling, and assistance with social, emotional, and practical needs during their hospital experience. The role ensures high-quality patient-centered care, enhances patient satisfaction, and serves as a key link between patients, families, and hospital staff.

Key Responsibilities:

• Provide counseling and emotional support to patients and families to help them cope with illness, hospitalization, or treatment.

• Assess patients’ social, financial, and psychological needs and coordinate appropriate support services.

• Assist patients and families in understanding hospital policies, procedures, and available services.

• Collaborate with physicians, nurses, and other healthcare professionals to develop patient care plans that address social aspects of care.

• Facilitate communication between patients, families, and hospital departments to ensure smooth care delivery.

• Support patients in accessing community resources, financial aid, or government services when needed.

• Handle patient complaints or concerns with empathy and professionalism, ensuring timely resolution and escalation when required.

• Document all patient interactions, assessments, and interventions in compliance with hospital policies and regulations.

• Promote patient rights, confidentiality, and cultural sensitivity in all interactions.

• Participate in patient satisfaction initiatives and contribute to improving the overall hospital experience.

Qualifications & Requirements:

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field.

• Previous experience in hospital or healthcare settings is highly preferred.

• Strong knowledge of patient rights, medical confidentiality, and healthcare regulations in Saudi Arabia.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work under pressure and handle sensitive situations with empathy and professionalism.

• Bilingual (Arabic & English) preferred.