Social Services Staff Analyst Trainer I/II

Description

Examples of Duties

• In coordination and consultation with Supervising Staff Services Analyst, analyze and interpret State, Federal and County rules and regulations, trends, outcomes, processes and systems to determine and respond to changes required in policies and procedures; assist in or develops practical implementation strategies in preparation of training for new and existing staff, and make recommendations for policies and procedures.
• Plan, develop and conduct training programs for new and existing staff on public assistance programs, policies and procedures; coordinate and participate in annual trainings including but not limited to sexual harassment, cultural diversity, confidentiality and civil rights topics.
• Meet and collaborate with division managers and subject matter experts as needed, to identify specialized training needs for new and existing staff and develop new or revised training programs to meet those needs. Research and incorporate new information, procedures and training techniques to improve training effectiveness; determine objectives and develops curriculum, lesson plans and training materials.
• Perform basic and routine or difficult and complex research and analysis on County administered programs including but not limited to State and Federal public assistance-welfare programs, CalWORKs, CalFresh, Medi-Cal, Child Protective Services, Adult Protective Services, and In-Home Supportive Services from a variety of resources including government rules and regulation governing eligibility determination and program criteria, consult with subject matter resources to establish a subject specific foundation for training.
• Plan, assign, sets expectations; monitor, mentor and evaluate a unit of newly hired entry level trainees and/or during the training induction period.
• Provide technical expertise to staff and management.
• Evaluate the effectiveness of training programs utilizing feedback received from trainees, staff, program managers and supervisors.
• Coordinate logistics associated with training classes; maintain records on training activities; prepare reports and correspondence.
• Represent the agency and the unit on various state, regional and county task forces and committees and provide input on changing regulations, policies and procedures.
• Utilize computer systems used by public assistance programs and other computer systems used throughout the Agency.
• Adhere to provisions of the rules, regulations and laws pertaining to confidentiality as they relate to public assistance and public assistance agencies.
• Develop staff training utilizing principles and techniques of curriculum development and employee training, teaching methods and aids, with an understanding of the adult learning process.

Focus Area:

Fiscal: Position is in the Health and Human Services Agency Social Services Division, Administrative Services unit. Social Services Staff Analyst Trainers assigned to these units perform fiscal analysis and specialized accounting activities, and develop and facilitate training to ensure compliance with rules, regulations and enforcement of the finance laws for all State and Federal programs administered by the Health and Human Services Agency Social Services Division.

Knowledge of:

• Federal, State, County and Department policies, rules and regulations.
• Modern office management methods and procedures.
• Public and community relations.
• Proper English usage, spelling, grammar and punctuation
• Personal computers and software applications, including Word, Excel and specialized systems used in an assigned area.
• Functions, organizations, and programs of California local government agencies.
• Research and information gathering techniques.
• Project management and coordination.
• Statistical methods and analysis.

Desired Skills:

• Perform a wide variety of analytical work and administrative assignments.
• Analyze, interpret, explain and apply complex State, Federal, and local laws, codes, regulations, and procedures to departmental expectations of client interactions.
• Organize and present ideas and recommendations both orally and in writing.
• Organize statistical and narrative information and present ideas in a clear, concise manner.
• Gather, maintain, and analyze a variety of information regarding division operations and functions.
• Prepare comprehensive, clear reports.
• Operate a personal computer to include utilizing standard business software and a broad range of specialized computer software specific to public assistance programs utilized throughout the Agency.
• Prepare lesson plans, manuals, handbooks and other training materials.
• Lead a unit of trainees and address/resolve performance issues and/or problems in consultation with appropriate management staff.
• Demonstrate active listening skills, communicate ideas and information effectively both orally and in writing, and make presentations before large groups.
• Plan, organize and coordinate staff training activities and schedules.
• Analyze training needs and develop effective programs to accommodate these needs.
• Establish and maintain effective working relationships with subordinates, management, committees, vendors and representatives of other groups and organizations during the course of work.
• Effectively represent the Health and Human Services Agency Social Services Division with the public, community organizations, other County staff, boards, commissions and other government agencies.
• Establish and maintain cooperative working relationships.

Social Services Staff Analyst Trainer assists with or is learning to perform duties, and Social Services Staff Analyst Trainer II performs the full range of duties:

• In coordination and consultation with Supervising Staff Services Analyst, analyze and interpret State, Federal and County rules and regulations, trends, outcomes, processes and systems to determine and respond to changes required in policies and procedures; assist in or develops practical implementation strategies in preparation of training for new and existing staff, and make recommendations for policies and procedures.
• Plan, develop and conduct training programs for new and existing staff on public assistance programs, policies and procedures; coordinate and participate in annual trainings including but not limited to sexual harassment, cultural diversity, confidentiality and civil rights topics.
• Meet and collaborate with division managers and subject matter experts as needed, to identify specialized training needs for new and existing staff and develop new or revised training programs to meet those needs. Research and incorporate new information, procedures and training techniques to improve training effectiveness; determine objectives and develops curriculum, lesson plans and training materials.
• Perform basic and routine or difficult and complex research and analysis on County administered programs including but not limited to State and Federal public assistance-welfare programs, CalWORKs, CalFresh, Medi-Cal, Child Protective Services, Adult Protective Services, and In-Home Supportive Services from a variety of resources including government rules and regulation governing eligibility determination and program criteria, consult with subject matter resources to establish a subject specific foundation for training.
• Plan, assign, sets expectations; monitor, mentor and evaluate a unit of newly hired entry level trainees and/or during the training induction period.
• Provide technical expertise to staff and management.
• Evaluate the effectiveness of training programs utilizing feedback received from trainees, staff, program managers and supervisors.
• Coordinate logistics associated with training classes; maintain records on training activities; prepare reports and correspondence.
• Represent the agency and the unit on various state, regional and county task forces and committees and provide input on changing regulations, policies and procedures.
• Utilize computer systems used by public assistance programs and other computer systems used throughout the Agency.
• Adhere to provisions of the rules, regulations and laws pertaining to confidentiality as they relate to public assistance and public assistance agencies.
• Develop staff training utilizing principles and techniques of curriculum development and employee training, teaching methods and aids, with an understanding of the adult learning process.

Focus Area:

Fiscal: Position is in the Health and Human Services Agency Social Services Division, Administrative Services unit. Social Services Staff Analyst Trainers assigned to these units perform fiscal analysis and specialized accounting activities, and develop and facilitate training to ensure compliance with rules, regulations and enforcement of the finance laws for all State and Federal programs administered by the Health and Human Services Agency Social Services Division.

Knowledge of:

• Federal, State, County and Department policies, rules and regulations.
• Modern office management methods and procedures.
• Public and community relations.
• Proper English usage, spelling, grammar and punctuation
• Personal computers and software applications, including Word, Excel and specialized systems used in an assigned area.
• Functions, organizations, and programs of California local government agencies.
• Research and information gathering techniques.
• Project management and coordination.
• Statistical methods and analysis.

Desired skills:

• Perform a wide variety of analytical work and administrative assignments.
• Analyze, interpret, explain and apply complex State, Federal, and local laws, codes, regulations, and procedures to departmental expectations of client interactions.
• Organize and present ideas and recommendations both orally and in writing.
• Organize statistical and narrative information and present ideas in a clear, concise manner.
• Gather, maintain, and analyze a variety of information regarding division operations and functions.
• Prepare comprehensive, clear reports.
• Operate a personal computer to include utilizing standard business software and a broad range of specialized computer software specific to public assistance programs utilized throughout the Agency.
• Prepare lesson plans, manuals, handbooks and other training materials.
• Lead a unit of trainees and address/resolve performance issues and/or problems in consultation with appropriate management staff.
• Demonstrate active listening skills, communicate ideas and information effectively both orally and in writing, and make presentations before large groups.
• Plan, organize and coordinate staff training activities and schedules.
• Analyze training needs and develop effective programs to accommodate these needs.
• Establish and maintain effective working relationships with subordinates, management, committees, vendors and representatives of other groups and organizations during the course of work.
• Effectively represent the Health and Human Services Agency Social Services Division with the public, community organizations, other County staff, boards, commissions and other government agencies.
• Establish and maintain cooperative working relationships.

Typical Qualifications

• One (1) year of responsible professional experience at a level equivalent to the Fiscal Technician II; or
• Graduation from an accredited two year college or university with a degree in in accounting, public administration, business administration, economics, applied social science, personnel, or a related field.

Special Requirements:

• Successfully pass a background check via LiveScan clearance for Department of Justice and/or Federal Bureau of Investigation.
• Possess a current valid California Class C Driver's License.

Supplemental Information

TYPICAL PHYSICAL REQUIREMENTS

Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, FAX, and other related peripheral equipment such as printers and scanners.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment. Continuous contact with staff and the public.