Soft Service Manager

Overview

AtkinsRéalis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.

Your role

• Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
• Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
• Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
• Conduct regular audits and inspections to ensure service excellence and continuous improvement.
• Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
• Coordinate with other FM departments to ensure seamless integration of soft and hard services.
• Manage budgets, procurement, and resource planning for soft services.
• Foster a culture of customer service excellence and staff development.

About you

• Bachelor’s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
• Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
• CFM (Certified Facility Manager) certification is preferred.
• Strong leadership, communication, and organizational skills.
• Experience in managing large teams and multiple service lines.
• Familiarity with CAFM systems and FM reporting tools is an advantage.
• Previous experience in the Middle East, particularly Qatar, is desirable.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Tax-free salary.
• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Relocation assistance.
• Transportation & housing allowances (available for remote work locations)
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

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