Soft Services Projects Manager

Key Responsibilities:

Project Management

• Plan, execute, and close soft services projects across multiple sites.
• Manage projects related to cleaning, security, housekeeping, landscaping, waste management, pest control, and other soft services.
• Develop project scopes, timelines, budgets, and resource plans.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.

Operations & Service Delivery

• Oversee day-to-day soft services operations during project implementation.
• Ensure services meet SLAs, KPIs, and regulatory requirements.
• Conduct regular site inspections, audits, and performance reviews.
• Implement continuous improvement initiatives to enhance service quality and efficiency.

Vendor & Stakeholder Management

• Manage and coordinate subcontractors and service providers.
• Evaluate vendor performance and ensure contract compliance.
• Act as the main point of contact for clients, internal stakeholders, and suppliers.
• Resolve operational issues, escalations, and client concerns effectively.

Financial & Commercial Control

• Prepare and manage project budgets and cost forecasts.
• Monitor expenditures and identify cost-saving opportunities.
• Support tendering, contract negotiations, and renewals.
• Ensure accurate invoicing and financial reporting.

Compliance, Health & Safety

• Ensure compliance with company policies, legal regulations, and industry standards.
• Enforce health, safety, and environmental (HSE) requirements across all sites.
• Conduct risk assessments and ensure corrective actions are implemented.

Team Leadership

• Lead, motivate, and support site supervisors and operational teams.
• Provide training, coaching, and performance feedback.
• Ensure adequate staffing levels and effective workforce planning.