Software Development Engineer, Amazon Connect

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

The Software Development Engineer II will contribute to the development of novel AI systems. The role requires balancing rapid innovation with reliability and compliance. You should be comfortable working on difficult problems with visible risks or roadblocks. You'll work closely with technical leaders within the team. We're looking for engineers who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.

Key job responsibilities

• Drive technical decisions and architecture for AI systems that balance accuracy, latency, and compliance
• Partner with product and science teams to deliver impactful AI features that simplify complex business processes
• Lead projects requiring work from multiple engineers
• Solve complex software problems with solutions that are as simple as possible
• Lead design reviews and actively participate in reviews for your team and adjacent teams
• Mentor and coach other engineers on the team

About the team
ABOUT AWS:

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