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Software Development Senior Analyst
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Salary
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Roles & Responsibilities
Production Support
Change & Enhancement Support
Experience
Technical Skills
Soft Skills
Production Support
- Provide L2/L3 production support for a .NET MVC-based workflow application
- Handle incidents, service requests, and problem tickets using the SNI ticketing tool
- Monitor, analyze, and resolve application issues related to RPA bot-processed transactions
- Support manual intervention workflows for pending or failed transactions
- Perform root cause analysis (RCA) and implement permanent fixes
- Ensure adherence to SLAs and proper ticket documentation in SNI
- Support critical finance timelines including quarter-end and year-end close
Change & Enhancement Support
- Analyze and implement change requests for workflow logic, UI, and APIs
- Modify or enhance existing .NET MVC components based on business requirements
- Support configuration and code changes related to RPA integration
- Coordinate with RPA teams, finance users, QA, and business stakeholders
- Support deployments, hotfixes, and post-release validation
Experience
- 4+ years of experience in .NET application development and/or production support
- 2+ years of hands-on experience with Entity Framework
- Proven experience supporting workflow or transaction-processing applications
Technical Skills
- Strong experience in .NET and ASP.NET MVC
- Hands-on experience with ASP.NET Web API
- Strong SQL Server skills (queries, joins, data validation, troubleshooting)
- Solid experience with JavaScript and jQuery (minimum 4 years)
- Experience with Dapper ORM
- Experience with Entity Framework (Code First / Database First)
- Understanding of RPA-integrated applications and workflow systems
Soft Skills
- Strong analytical and troubleshooting skills
- Good communication skills for interaction with business and support teams
- Ability to work independently in a production support environment
- Willingness to support on-call rotations and critical support windows
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