Software Engineer

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Overview:

ServiceNow Senior Software Engineer to design, develop, and deliver advanced solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise, hands-on development experience across multiple ServiceNow modules, and the ability to lead complex implementations and mentor junior engineers. This role combines hands-on coding with technical leadership to ensure the ServiceNow platform meets business and IT needs.

Primary SNOW Skills -> TSM, SOMT, OMT, TNI

Secondary SNOW Skills -> CSM, HRSD.

Mandatory Domain Skills -> Telco Domain – BSS/OSS

Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
Contribute to and guide CMDB design, discovery, and service mapping.
Ensure platform stability, performance, and best practices across implementations.
Provide technical mentorship to ServiceNow developers and junior engineers.
Participate in code reviews, design sessions, and architecture discussions.
Stay current on ServiceNow releases and features, recommending enhancements.
Create and maintain technical documentation and reusable solution patterns.

Responsibilities:

Key Responsibilities

Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
Contribute to and guide CMDB design, discovery, and service mapping.
Ensure platform stability, performance, and best practices across implementations.
Provide technical mentorship to ServiceNow developers and junior engineers.
Participate in code reviews, design sessions, and architecture discussions.
Stay current on ServiceNow releases and features, recommending enhancements.
Create and maintain technical documentation and reusable solution patterns.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
4+ years of ServiceNow development experience with proven hands-on expertise.
Strong knowledge of ServiceNow ITSM and at least two additional modules (CSM, HRSD, GRC, or SecOps).
Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
Experience with ServiceNow integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
Solid understanding of ITIL/ITSM processes and best practices.
Experience with CMDB and Discovery.
Strong problem-solving, communication, and collaboration skills.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
ServiceNow Certified Application Developer (CAD).
Experience working in Agile/Scrum environments.

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