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Software Engineer 4 - Contingent (contract)
Description
Title: Software Engineer 4 - Contingent
Location: Charlotte, NC
Duration: 12 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Software Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Software Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Responsibilities:
1. Functional Test Automation Enablement & Impediment Resolution
- Act as a senior technical enablement resource to triage, analyze, and resolve functional test automation issues, blockers, and impediments impacting LOB teams.
- Partner closely with LOB Single Points of Contact (SPOCs) to:
o Recommend compliant patterns, configurations, or approaches aligned with enterprise standards
o Drive resolution across tooling, pipelines, test frameworks, and execution models
- Identify recurring impediments and feed actionable insights back into enablement materials, standards, and platform improvements.
2. Level 3 (L3) Support via Office Hours & Escalation Channels
- Serve as Level 3 technical support for Functional Test Automation during established Office Hours and enterprise chat channels.
- Handle escalations that exceed L1/L2 support capabilities, including:
o CI/CD integration issues
o Test execution failures with non obvious root causes
- Ensure timely, high quality responses that unblock teams and reduce downstream delivery risk.
3. Support for Niche, Edge Case, and Non Standard Applications
- Provide targeted enablement and escalation support for:
o Legacy platforms, atypical architectures, or constrained environments
- Work with product teams and engineering stakeholders to:
o Identify when exceptions or enhancements are required
o Escalate gaps that require platform or tooling changes
4. Development & Publication of Test Development Standards
- Create, curate, and publish enterprise functional test development standards, including but not limited to:
o CI/CD pipeline configuration patterns for test execution
o Test tagging, execution strategies, and results management
o Environment aware configuration and data handling practices
- Ensure standards are:
o Accessible, reusable, and adoption oriented
o Maintained and iterated based on real world usage and escalations
5. Knowledge Assets & Enablement Content
- Produce and maintain enablement artifacts such as:
o Troubleshooting guides for common and advanced issues
o Decision guides for framework, pipeline, and execution choices
- Partner with platform and product owners to ensure published guidance aligns with supported tooling and roadmap direction.
Out of Scope
- Direct feature development within application delivery teams
- Acting as embedded sprint capacity or side programming resource
- Ownership of application specific test delivery or execution
Key Requirements:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Reduced functional test automation escalations and cycle time to resolution
- Improved consistency in test framework usage and CI/CD integration
- Increased supportability for non-standard and edge case applications
- Clear, consumable test development standards that scale enterprise adoption
- Tangible reduction in delivery risk related to functional test automation failures
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