Software Engineer III, ServiceNow Platform - Global Risk & Compliance Technology

From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the newest technologies, we’ll support you with an open environment and learning culture.

Don’t Just Build Tech. Change Tech

Become part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express. The successful candidate will be part of an organization responsible for reshaping our Company's Integrated Risk Management (IRM) program. We are crafting scalable and efficient ServiceNow platform capabilities to enable our colleagues to build reliable and high-quality Risk Management modules to meet business needs. You will bring your ServiceNow platform & development experience to build and implement innovative capabilities to drive DevOps processes across our ServiceNow teams, including automated deployment and testing, code/configuration quality & test coverage, and other cross-platform capabilities. You will be a critical member of this hands-on team responsible for ensuring the platform is stable, secure, and operating efficiently. This role will support our other IRM teams, while also managing core ServiceNow administrative functions, upgrades, cloning, and integrations.

Key Responsibilities

Day-to-Day Platform Administration:

• Manage users, groups, roles, ACLs, and other platform configurations.
• Monitor for and Address platform performance issues.
• Maintain scheduled jobs and resolve issues as needed.
• Update and maintain data taxonomies and libraries as needed.

• Debug issues and implement fixes across IRM and core ServiceNow modules.

Platform & DevOps Enablement:

• Provide Technical Leadership and Innovative Thinking to implement a world-class set of platform capabilities.
• Implement platform solutions to enable adoption of DevOps principles.
• Implement platform monitoring solutions to ensure high availability and performance of Production and non-Production environments.
• Architect/Build custom solutions to solve for complex and critical platform needs not addressed by out of the box ServiceNow offerings.

• Architect/Configure/Support integrations with external systems (e.g., GRC tools, vendor platforms).

Upgrades & Enhancements:

• Plan, test, and implement ServiceNow platform upgrades and IRM module releases.
• Ensure customizations remain functional post-upgrade.

• Test and Apply patches and hotfixes as needed.

End-User Support:

• Provide day-to-day user support and resolve tickets related to ServiceNow IRM.

• Maintain documentation, knowledge articles, and configuration guides.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• ServiceNow Certified Application Developer (CAD) & Certified System Administrator (CSA) certification.
• 3+ years of Service Now Administration and Development Experience.
• Solid experience with IRM/GRC modules (Policy & Compliance, Risk, and/or Audit).
• Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow upgrades, instance cloning, and system maintenance.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.