Software Engineering Specialist (Field Operations – OFSC (Oracle Field Service Cloud)

Job Description – Software Engineer / Software Engineering Specialist (Field Operations – OFSC (Oracle Field Service Cloud))
Remote/ Contract Role

Program: Field Operations

Work Stream: Field Operations

Broad Skill: OFSC (Oracle Field Service Cloud) Product Knowledge (Upgrades, Configuration & APIs)

Role: Software Engineer / Software Engineering Specialist

About the Role

We are looking for a Software Engineer / Software Engineering Specialist with strong expertise in OFSC (Oracle Field Service Cloud). The candidate will support Field Operations by handling OFSC (Oracle Field Service Cloud) upgrades, system configuration, API integrations, and performance management. This role requires solid technical understanding of OFSC functionalities and hands-on experience in production or configuration environments.

Key Responsibilities

Manage OFSC (Oracle Field Service Cloud) upgrades, environment readiness, and post-upgrade validations.

Perform configuration of OFSC components including work skills, activity types, resources, routing profiles, calendars, and business rules.

Work with OFSC REST APIs for integration, automation, and data exchange.

Troubleshoot OFSC issues related to configuration, routing, capacity, or field operations.

Analyze system behavior, logs, and workflows to ensure smooth field operations.

Collaborate with cross-functional teams (CRM, Order Management, Field Ops) for workflow alignment.

Participate in enhancement design, testing, deployment, and documentation.

Ensure adherence to best practices in configuration, API usage, and operational processes.

Create and maintain SOPs, runbooks, configuration documents, and API integration guidelines.

Required Experience & Skills

Strong knowledge of OFSC (Oracle Field Service Cloud) (mandatory).

Experience with OFSC configuration, setup, and administration.

Understanding of OFSC REST APIs, integration patterns, and data flows.

Hands-on experience with OFSC upgrades or release management.

Strong troubleshooting and analytical skills for field operations workflows.

Understanding of routing, capacity planning, and resource management in OFSC.

Strong communication, documentation, and problem-solving skills.

Preferred Qualifications

Experience in telecom field operations or service delivery domains.

Familiarity with integrations involving CRM, OMS, or Provisioning systems.

Basic scripting or automation knowledge (optional but beneficial).

Role Summary

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Job Type: Full-time

Pay: ₹352,126.95 - ₹1,536,587.94 per year

Application Question(s):

• Are you interested to work in contract role?

Work Location: Remote