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Dhruva Technologies

Job Description &ndash; Technical &amp; Business Operations Analyst (PRISM &ndash; Bill Cycle Management)Program: Bill Cycle ManagementWork Stream: Bill Cycle Management (PRISM)Role: Technical &amp; Business Operations AnalystAbout the RoleWe are looking for a skilled Technical &amp; Business Operations Analyst with hands-on experience in PRISM Billing and Bill Cycle Management. The candidate will be responsible for managing incident resolution, handling service requests, ensuring smooth system operations, and supporting billing cycles with high accuracy and efficiency.Key ResponsibilitiesMonitor PRISM Billing application performance and ensure smooth bill cycle operations.Handle incidents, service requests, and provide timely resolutions.Perform system restoration, identify root causes, and implement preventive actions.Create and maintain Standard Operating Procedures (SOPs) related to billing processes.Coordinate with cross-functional teams for issue resolution and operational support.Execute and monitor workarounds to ensure continuity of services.Support billing cycle planning, validations, and post-billing analysis.Ensure adherence to quality, compliance, and operational guidelines.Required Experience &amp; SkillsExperience in Bill Cycle Management within PRISM Billing system (mandatory).Strong understanding of billing operations, workflows, and system behavior.Experience in incident management, troubleshooting, and production support.Good analytical skills with the ability to understand technical and business impacts.Ability to prepare documentation, SOPs, and operational reports.Excellent communication and coordination skills.Preferred QualificationsExperience in telecom billing environments.Knowledge of SQL or basic scripting is an advantage.Ability to work in fast-paced production environments.Job Type: Full-timePay: &#8377;403,445.90 - &#8377;1,626,181.62 per yearWork Location: Remote

Technical & Business Operations Analyst

Job Description &ndash; Software Support Engineer / Software Engineer (PRISM &ndash; Billing Operations)Program: Billing OperationsWork Stream: Billing Operations (Old Stack)Broad Skill: PRISM Billing SystemRole: Software Support Engineer / Software EngineerAbout the RoleWe are seeking a dedicated Software Support Engineer / Software Engineer experienced in PRISM (Billing System) to support end-to-end billing operations on the Old Stack platform. The role involves managing incidents, service requests, scripting, system restoration, monitoring, and ensuring reliable billing operations.Key ResponsibilitiesManage and resolve incidents and service requests related to PRISM Billing.Perform system restoration, troubleshooting, and root-cause analysis.Develop and execute scripts for automation, validation, and operational tasks.Configure and monitor billing system components and operational dashboards.Implement workarounds to ensure uninterrupted system performance.Create and maintain SOPs, runbooks, and documentation for billing processes.Handle tool configuration and support integration with other systems.Assist in infrastructure management, environment monitoring, and system health checks.Coordinate with cross-functional teams to ensure smooth billing operations.Required Experience &amp; SkillsHands-on experience with PRISM Billing System (mandatory).Strong understanding of telecom billing operations and workflows.Experience in production support, incident management, and system configuration.Ability to write and execute basic scripts (Shell/SQL or similar).Good analytical, troubleshooting, and documentation skills.Strong communication and coordination abilities.Preferred QualificationsExperience working in telecom BSS/OSS environments.Familiarity with Old Stack billing processes.Exposure to infrastructure monitoring tools.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearApplication Question(s):<ul><li>Hands-on experience with PRISM Billing System?</li><li>Experience in production support, incident management, and system configuration? </li><li>Do you Experience working in telecom BSS/OSS environments.?</li></ul>Work Location: Remote

Software Support Engineer

Job Description &ndash; Software Support Engineer (Order Fallout &ndash; M6)Program: Order FalloutWork Stream: Order Fallout (M6)Role: Software Support EngineerAbout the RoleWe are looking for a dedicated Software Support Engineer to support the Order Fallout (M6) operations. The engineer will be responsible for identifying, analyzing, and resolving order fallout issues, ensuring smooth order flow, system stability, and timely resolution of production defects.Key ResponsibilitiesProvide L2/L3 support for M6 Order Fallout incidents and service requests.Monitor order flows and proactively identify fallouts or processing failures.Perform detailed root-cause analysis and apply appropriate fixes or workarounds.Collaborate with development teams for code-level investigation and defect resolution.Ensure timely order recovery and restoration of impacted processes.Create and maintain SOPs, runbooks, and technical documentation for operational tasks.Configure and monitor alerts to detect fallout issues proactively.Work with cross-functional teams (OMS, middleware, downstream systems) to resolve fallout dependencies.Participate in production support, release validation, and deployment activities.Handle tool configuration, automation scripts, and system monitoring improvements.Required SkillsExperience in Order Fallout (M6) or telecom order management systems.Strong troubleshooting and analytical skills in production environments.Hands-on experience with L2/L3 support, incident management, and root-cause analysis.Good understanding of order workflow systems, OMS, and related integrations.Knowledge of scripting (Shell/Python) is an added advantage.Strong communication and documentation skills.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearWork Location: Remote

Software Support Engineer (Order Fallout – M6)

Job Description &ndash; Software Support Engineer (PRISM &ndash; Billing Operations)Program: Billing OperationsWork Stream: Billing Operations (Old Stack)Broad Skill: PRISM Billing SystemRole: Software Support Engineer / Software EngineerAbout the RoleWe are seeking a dedicated Software Support Engineer / Software Engineer experienced in PRISM (Billing System) to support end-to-end billing operations on the Old Stack platform. The role involves managing incidents, service requests, scripting, system restoration, monitoring, and ensuring reliable billing operations.Key ResponsibilitiesManage and resolve incidents and service requests related to PRISM Billing.Perform system restoration, troubleshooting, and root-cause analysis.Develop and execute scripts for automation, validation, and operational tasks.Configure and monitor billing system components and operational dashboards.Implement workarounds to ensure uninterrupted system performance.Create and maintain SOPs, runbooks, and documentation for billing processes.Handle tool configuration and support integration with other systems.Assist in infrastructure management, environment monitoring, and system health checks.Coordinate with cross-functional teams to ensure smooth billing operations.Required Experience &amp; SkillsHands-on experience with PRISM Billing System (mandatory).Strong understanding of telecom billing operations and workflows.Experience in production support, incident management, and system configuration.Ability to write and execute basic scripts (Shell/SQL or similar).Good analytical, troubleshooting, and documentation skills.Strong communication and coordination abilities.Preferred QualificationsExperience working in telecom BSS/OSS environments.Familiarity with Old Stack billing processes.Exposure to infrastructure monitoring tools.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearWork Location: Remote

Software Support Engineer (PRISM – Billing Operations)

Job Description &ndash; Software Support Engineer (M6 Operations)Department: M6 OperationsWork Stream: M6 OperationsRole: Software Support EngineerAbout the RoleWe are seeking a skilled Software Support Engineer to provide L2/L3 technical support for mission-critical operations within the M6 environment. The ideal candidate will handle end-to-end issue resolution, system monitoring, troubleshooting, and operational enhancements while ensuring high system availability and performance.Key ResponsibilitiesProvide L2/L3 Support for production systems and applications.Manage and resolve incidents, service requests, and problem tickets within defined SLAs.Perform system restoration and ensure quick recovery during outages or failures.Conduct scripting, automation support, and monitoring setup to improve operational efficiency.Implement and maintain monitoring configurations for proactive issue detection.Develop workarounds, perform root-cause analysis, and apply appropriate fixes.Create and update SOPs, runbooks, and technical documentation.Handle tool configuration, source code management, and change deployments.Support infrastructure management activities ensuring system reliability.Perform OMS (Order Management System) troubleshooting and coordinate with cross-functional teams for resolution.Required SkillsStrong troubleshooting and analytical skillsExperience in L2/L3 support environmentsKnowledge of scripting (Shell/Python preferred)Familiarity with OMS, monitoring tools, and system operationsAbility to handle high-pressure operational scenariosGood communication and documentation skillsJob Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearWork Location: Remote

Software Support Engineer (M6 Operations)

Job Description &ndash; Software Engineering Specialist (M6 Operations)Program: M6 OperationsWork Stream: M6 OperationsBroad Skill: M6Role: Software Engineering SpecialistAbout the RoleWe are looking for a highly skilled Software Engineering Specialist to support L2/L3 Operations for the M6 platform. The role involves deep technical troubleshooting, code-level investigation, defect resolution, and operational excellence to ensure smooth and uninterrupted system functioning.Key ResponsibilitiesL2/L3 Production SupportProvide comprehensive end-to-end L2/L3 support for the M6 platform.Investigate and analyze code-level issues, logs, and defects.Perform defect fixes, patch deployment coordination, and validate resolutions.Manage incident and service request lifecycle within SLA.System Restoration &amp; TroubleshootingPerform system restoration activities during outages or critical failures.Troubleshoot issues related to OMS (Order Management System) and upstream/downstream integrations.Identify and implement workarounds to ensure service continuity.Configuration &amp; AutomationHandle source code management, version control, and release support.Develop and maintain scripts for automation, monitoring, and operational efficiency.Configure monitoring systems, alerts, and health checks for proactive issue identification.Infrastructure &amp; Tool ManagementSupport infrastructure components used by the M6 platform.Perform tool configuration, environment setup, and performance optimization.Ensure all systems follow operational standards and compliance guidelines.Documentation &amp; Best PracticesCreate and maintain SOPs, runbooks, knowledge base, and troubleshooting guides.Collaborate with development and cross-functional teams for continuous improvements.Assist in root cause analysis (RCA) and corrective/preventive action implementation.Required Experience &amp; SkillsStrong experience in L2/L3 support for enterprise applications (telecom preferred).Knowledge of M6 platform, OMS workflows, and operational support processes.Hands-on experience with source code management tools (Git, SVN, etc.).Strong troubleshooting and analytical skills for log, code, and system analysis.Experience with scripting (Shell/ Python/ SQL) for automation and diagnostics.Good understanding of monitoring tools, performance tuning, and infrastructure concepts.Excellent communication, documentation, and cross-team coordination abilities.Preferred QualificationsExperience in telecom OSS/BSS systems.Familiarity with CI/CD pipelines, release management, and deployment operations.Exposure to high-availability and large-scale production environments.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearWork Location: Remote

Software Engineering Specialist (M6 Operations)

Job Description &ndash; Software Engineer / Software Engineering Specialist (PRISM &ndash; Catalog Operations)Program: Catalog OperationsWork Stream: Catalog OperationsBroad Skill: PRISM Catalog ConfigurationRole: Software Engineer / Software Engineering SpecialistAbout the RoleWe are looking for a skilled Software Engineer / Software Engineering Specialist with hands-on experience in PRISM Catalog Configuration. The role involves supporting catalog operations by handling incidents, configuration updates, service requests, system restoration, scripting, and ensuring the smooth functioning of catalog workflows.Key ResponsibilitiesManage and resolve incidents and service requests related to PRISM Catalog Configuration.Perform system restoration, troubleshooting, and root-cause analysis.Execute and support scripting tasks for automation, configuration, and validations.Configure and monitor catalog components and system alerts.Implement workarounds to ensure continuous catalog service availability.Create and maintain SOPs, runbooks, and process documentation.Handle tool configuration, version updates, and catalog changes.Assist in infrastructure management, system monitoring, and environment health checks.Collaborate with cross-functional teams (billing, CRM, provisioning) for catalog-related integrations.Required Experience &amp; SkillsExperience in PRISM Catalog Configuration (mandatory).Strong understanding of catalog operations, product setup, and configuration workflows.Hands-on experience in production support, incident management, and troubleshooting.Optional exposure to scripting (Shell, SQL, or similar).Good analytical and documentation skills.Strong communication and coordination abilities.Preferred QualificationsExperience in telecom BSS/OSS catalog or product configuration.Familiarity with catalog integration processes and dependencies.Exposure to monitoring or automation tools.Job Types: Full-time, PermanentPay: &#8377;352,126.95 - &#8377;1,536,587.94 per yearWork Location: Remote

Software Engineering Specialist (PRISM – Catalog Operations)

Join Dhruva Technologies and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.