Software Renewal Executive- FEMALE

Job Summary

The Renewal Executive is responsible for managing the end-to-end process of subscription/license/policy renewals. This role ensures timely renewals, maintains customer satisfaction, and contributes to revenue retention by proactively engaging with clients, addressing concerns, and identifying opportunities for upsell or cross-sell.

Key Responsibilities

1. Renewal Management

· Track and manage renewal timelines for assigned customer accounts.

· Send renewal reminders, quotations, and follow-ups to ensure timely closures.

· Maintain renewal pipeline and update CRM/systems with accurate status and documentation.

2. Customer Engagement

· Build and maintain strong relationships with existing customers.

· Understand customer needs and address any objections or service concerns.

· Educate customers on product benefits, features, and value propositions.

3. Coordination & Documentation

· Coordinate with internal teams (Sales, Finance, Operations) for seamless renewal processing.

· Ensure all documentation, invoices, and contracts are complete and compliant.

· Assist in preparing renewal reports and MIS for internal stakeholders.

4. Upselling & Cross-selling

· Identify opportunities for upsell/cross-sell based on usage patterns and customer needs.

· Collaborate with sales teams for account expansion or product upgrade conversations.

5. Reporting & Compliance

· Track renewal KPIs such as retention rate, churn rate, and revenue impact.

· Maintain accurate and updated records of all customer interactions in CRM tools.

· Adhere to company policies, processes, and quality standards.

Required Skills & Qualifications

· Graduate in any discipline (Commerce, Business, or related field preferred).

· 1–4 years of experience in renewals, account management, customer success, or inside sales.

· Proficient in MS Office (Excel, Word, PowerPoint) and CRM tools (e.g., Salesforce, Zoho, HubSpot).

· Strong communication, negotiation, and relationship-building skills.

· Detail-oriented with excellent follow-up and organizational abilities.

Job Type: Full-time

Pay: ₹500,000.00 - ₹600,000.00 per year

Experience:

• IT Software : 3 years (Preferred)
• cross selling: 3 years (Preferred)
• Upselling: 3 years (Preferred)

Work Location: In person