Software Support Engineer Tier 2/3

Key Responsibilities:

• Manage accounts, security, configurations, updates, and patches and ensure system availability and SLA compliance.
• Diagnose, resolve, and escalate issues and maintain accurate records and progress updates.
• Maintain knowledge base, support ITIL processes, and improve procedures.
• Troubleshoot Linux apps, distributed systems, and Java apply scripting skills, collaborate with internal teams and customers.

Requirements:

• Minimum 5-6 years of experience in the related field.
• Knowledge of cloud platforms (Azure, AWS, GCP) and cyber security.
• Solid scripting/programming skills (Python, PowerShell, etc.).
• Arabic and/or French language skills are an advantage.