Software Support-sales

The Wittern Group is seeking a Software Support Specialist to join our team! An ideal candidate would have a passion for the customer experience and relationship building with an eye for technical troubleshooting. As our Software Support Specialist, you would be responsible for the set up of new customer accounts, customer training of our software products and updates, and troubleshooting. This position would be perfect for those who have a background in sales, customer service, software development or IT.

Job Responsibilities:

• Ability to work with multiple groups within sales, service, and engineering.

• Train customers on new software, and provide ongoing support

• Setup customer accounts through data provided by the customer

• Check customer provided cards and match them with readers

• Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan

• Document issues and suggest improvements on features and processes

• Collaborate with the engineering and product management teams to help reproduce and resolve issues

Qualifications:

• Associates degree or higher in Sales or IT preferred
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Excellent troubleshooting skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience

In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.

Other Information:

Competitive and affordable benefits (Medical, Dental, Vision)

401k