Software Test Engineer(Chatbot/Communication Center)

We are looking for a skilled Software Test Engineer with proven experience in chatbot testing to ensure the quality, functionality, and user experience of conversational AI systems. The ideal candidate will have a strong understanding of NLP-based chatbot workflows, test case design, automation tools, and end-to-end testing methodologies for conversational interfaces.

Key Responsibilities:

• Design, develop, and execute comprehensive test cases, scripts, and scenarios for chatbot and conversational AI platforms.
• Perform functional, regression, and integration testing across multiple channels (web, mobile, social platforms).
• Validate chatbot responses, context handling, intent recognition, and entity extraction accuracy.
• Identify, log, and track defects through issue-tracking tools, ensuring timely resolution.
• Collaborate closely with developers, product owners, and AI/NLP teams to improve chatbot performance and conversational flow.
• Conduct user acceptance testing (UAT) and support continuous improvement based on feedback and analytics.
• Ensure compliance with usability, accessibility, and localization standards.
• Support test automation frameworks for chatbot validation using appropriate tools or scripts.
• Participate in sprint planning, daily stand-ups, and review meetings as part of the Agile process.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 4 years of experience in software testing, in chatbot or conversational AI testing.
• Strong understanding of NLP concepts, intents, entities, and dialogue flow testing.
• Experience with tools like Postman, Selenium, Appium, Botium, or Chatbot Test Automation Frameworks.
• Familiarity with chatbot platforms such as Dialogflow, Microsoft Bot Framework, IBM Watson Assistant, or Rasa.
• Excellent analytical, problem-solving, and debugging skills.
• Strong communication skills and attention to detail.
• Experience working in Agile/Scrum environments.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of testing experience do you have?
• Do you have experience in Chatbot testing? How many years?
• What is you current ctc,expected and notice period ?

Work Location: In person