Solutions Architect

Role Summary

SpacePointe is seeking a Solutions Architect to serve as the bridge and translator between our engineering teams, clients, and external integration partners. This role owns client-facing technical problem solving, integration success, and transparent communication of system performance, stability, and security posture. You will translate complex technical topics into clear, actionable insights for partners while ensuring engineering receives precise, prioritized requirements.

This is not a “pre-sales” or “project manager” position—it is a hands-on technical leadership role at the intersection of architecture, client success, and partner integrations.

Important: All applicants must answer the screening questions provided in the job application and include their available dates and times for interviews. Applications without these will not be considered.

What You’ll Do

• Client & Partner Engagement
• Act as the primary technical liaison for clients and partners (InComm, payment providers, and other integrations).
• Lead troubleshooting sessions with external vendors and coordinate with Engineering/DevOps to close issues.
• Provide proactive communication of timelines, impacts, and resolution strategies.
• Support Head of Engineering in translating security/pen-test findings into remediation strategies shared with partners.
• Technical Documentation & Communication
• Document integration flows, API guides, technical standards, and root cause analyses (RCAs).
• Maintain up-to-date runbooks, playbooks, and onboarding documentation for integrations.
• Deliver clear explanations of system design choices, limitations, and tradeoffs to non-technical stakeholders.
• Performance & Incident Ownership
• Surface client-reported performance issues, translate them into measurable impact, and drive resolution with DevOps, DB, and QA teams.
• Track and report on integration performance metrics, stability, and uptime to clients and partners.
• Ensure client-facing incidents follow a closed-loop process (issue identified, RCA documented, resolution delivered).
• Architecture & Strategy
• Provide technical recommendations that align with both client business needs and SpacePointe’s platform goals.
• Guide design of integration solutions that balance scalability, security, and speed of delivery.
• Participate in technical strategy sessions to ensure integration capabilities evolve with the platform.

Minimum Qualifications

• 7+ years in software engineering, technical architecture, or solutions engineering.
• Strong programming background in Java, PHP (Laravel), or Python, with the ability to review and debug integration code.
• Solid understanding of databases (PostgreSQL, MySQL) and query optimization.
• Experience designing, documenting, and supporting REST/gRPC APIs, event-driven systems, and third-party integrations.
• Proven success in client-facing technical roles, balancing technical accuracy with clear communication.
• Familiarity with performance profiling, load testing, and root cause analysis.
• Demonstrated knowledge of security standards (PCI DSS, OWASP) and working with pen-test remediation.

Nice-to-Haves

• Payments and POS domain expertise (ISO 8583, EMV, reconciliation/settlement flows).
• Experience working with large external partners (e.g., InComm, telecoms, or banks).
• Familiarity with messaging and streaming systems (Kafka, RabbitMQ).
• Experience in regulated industries (fintech, telecom, healthtech).
• Prior work with compliance-driven integrations.

Success Metrics (KPIs)

• Client Satisfaction: CSAT/NPS scores from integration projects.
• Resolution Time: Average time to resolve client/partner issues.
• Integration Quality: % of integrations delivered without escalations.
• Documentation: Adoption and usefulness of published technical docs and RCAs.
• Stakeholder Feedback: Positive reviews from partners and internal teams.

How We Work

• Client-first mindset: technical clarity, honesty, and transparency.
• Hands-on architecture: design, document, and debug—not just talk.
• Collaboration: constant engagement with QA, DB, DevOps, and Development.
• Evidence-based delivery: performance and security backed by metrics.

Applications must include:

• Complete answers to all screening questions.
• Your available dates and times for interviews in the next two weeks.

Please note: Applications missing screening answers or interview availability will be automatically disqualified.

Job Types: Full-time, Permanent

Pay: E£45,000.00 - E£55,000.00 per month

Application Question(s):

• Can you walk us through a complex integration project you personally designed or troubleshot (including APIs, databases, and external partners), and explain the trade-offs you had to make?
• Tell us about a time when you had to translate a deeply technical issue (e.g., security fix, performance bottleneck) into clear, actionable communication for a client or partner. How did you balance honesty with reassurance?
• If a partner reports degraded transaction performance during peak hours, how would you investigate and drive resolution with Engineering/DevOps while keeping the client informed