Solutions Architect - ServiceNow

Job Description

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
• Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
• Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
• Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
• Ensure compliance with design and security standards across all ServiceNow initiatives.

• Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.
• Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.
• Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.
• Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.
• Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.
• Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.

• Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.
• Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.
• Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.
• Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.

Requirements

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  Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.