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Solutions Assistant Manager

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.

The Solutions Assistant Manager assists the manager in leading the Solutions team and providing both an excellent team member and member experience. Coaches and provides team member development opportunities. Assists with managing and monitoring all aspects of the Collection Department, BSA compliance Department and Fraud Departments within the organization. Assist with managing the activities that include delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. Collaborate with Solutions Manager for determination of legal action, settlement and debt workout situations and possible restriction of services related to delinquent accounts. Assist with monitoring and reporting of fraud trends, CTR, SAR, and High Risk transactions and member accounts along with are other function related to these departments.

Why Join The UMCU Team?

Work with a high energy and collaborative group of supportive professionals.
We are committed to helping you own your career and grow professionally and personally.
Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
Tuition reimbursement and a student loan debt repayment program
Our Fidelity 401k program with employer match is one of the most generous you'll find.
From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!

What You'll Be Doing:

Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
Assists in planning and managing all aspects of the department. Performs the duties of any department team member when necessary
Creates a team environment that facilitates engagement and team member participation
Assists manager with training, development and performance of team members
Assists with conducting team meetings
Assist in serving as the liaison with attorneys, auto repossession agencies, collection agencies and bankruptcy courts and Foreclosure
Assists in working directly with third-party mortgage service providers to monitor and resolve delinquent mortgage accounts. With Solutions Manager, evaluates and approves loss mitigation options from third-party loan providers
Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed.
Reviews, makes recommendations, and implements improvements in Solutions, BSA and fraud areas.
Assists with creating, maintaining, and implementing collection, security and fraud, and BSA related procedures and policies.
Monitors department performance with metrics, statistics and analysis and recommends adjustments as necessary
Prepares statistical and operational reports as needed
Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events. Onboarding new team members as needed.
Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
Other duties as assigned

What You’ll Need:

Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
Minimum of 2 years’ experience in a financial institution is preferred
Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
Strong verbal and written communication skills
Must be a team player and possess a high energy “can do” attitude

Physical Demands/Work Environment:

The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

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