Solutions Consultant - Marketplace

About Edge

Edge is on a mission to remove geographic borders as barriers to full-time employment and fair wages. We’re building a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses. By making global hiring easier than local hiring, we give companies a broader talent pool and accelerate their hiring process. Spread across four continents, we’re a global team redefining how people work together.

Role Overview

The Solutions Consultant plays a critical role in bridging customers and talent within the Marketplace. This role is responsible for facilitating customer interviews, translating customer requirements into talent shortlists, guiding interview conversations, and enabling customers to select the right talent confidently. The Solutions Consultant also ensures accurate documentation, captures feedback, and communicates with stakeholders throughout the interview and selection lifecycle.

This role requires strong customer-facing communication skills, structured thinking, and operational discipline, with a high emphasis on interview facilitation, decision support, and Salesforce hygiene.

Key Responsibilities

1. Customer Interviews & Discovery

• Conduct and facilitate structured customer interviews to understand hiring needs, expectations, and success criteria.
• Use the Talent JD Form and discovery conversations to clarify role requirements, skills, experience level, and soft-skill expectations.
• Ensure alignment between customer expectations and Marketplace talent availability.

2. Talent Shortlisting & Readiness

• Review Talent JD Forms and translate customer requirements into actionable shortlists.
• Collaborate with internal teams to ensure shortlisted talent meets role requirements prior to interviews.
• Prepare talent and customers for interviews by setting clear expectations on format, evaluation criteria, and next steps.

3. Interview Facilitation & Decision Support

• Lead and moderate customer–talent interviews, setting the tone for professional, structured, and effective conversations.
• Guide interview flow to ensure relevant skills, experience, and role fit are properly assessed.
• Support customers during and after interviews to help them evaluate talent objectively and confidently.
• Act as an advisor to help customers reach informed hiring decisions.

4. Feedback & Salesforce Documentation

• Log detailed customer feedback and talent interview performance in Salesforce.
• Ensure timely, accurate, and structured updates to interview records, opportunity notes, and talent evaluations.
• Maintain data integrity to support reporting, pipeline visibility, and downstream decision-making.

5. Stakeholder Communication & Reporting

• Communicate interview outcomes, customer feedback, and selection status to relevant stakeholders.
• Share key updates and metrics related to interviews, talent performance, and customer decision timelines.
• Act as a coordination point between Marketplace, Sales, and other internal teams to ensure alignment and clarity.

Required Skills & Competencies

• Strong customer-facing communication and facilitation skills
• Ability to structure conversations and guide decision-making
• Comfort moderating professional interviews with external customers
• Attention to detail and discipline in documentation and CRM usage
• Ability to synthesize qualitative feedback into clear, actionable insights
• Strong organizational and follow-up skills
• Experience working with Salesforce or similar CRM systems (preferred)

Success Indicators

• Customers feel supported, confident, and well-guided throughout the interview process
• Interviews are structured, efficient, and decision-oriented
• Talent is accurately shortlisted and evaluated against customer requirements
• Salesforce records are complete, timely, and reliable
• Stakeholders have clear visibility into interview outcomes and pipeline status

Who This Role Is For

This role is ideal for someone who:

• Enjoys customer conversations and structured problem-solving
• Can balance relationship-building with process discipline
• Is comfortable operating at the intersection of sales, talent, and operations
• Takes ownership of outcomes, not just coordination

Why Join Edge?

Edge is at a pivotal growth stage, giving you the rare opportunity to shape the future of global employment. Your work will directly impact how businesses hire and how talent everywhere connects to opportunity.

Join us to build the next generation of autonomous AI that changes how the world works across borders.