Solutions Delivery Manager

The Solution Delivery Manager is responsible for leading new client launches from intake through post-launch transition, ensuring each implementation is delivered on time, within scope, and with a high degree of operational quality.

This role sits at the intersection of client delivery, internal operations, workflow design, and cross-functional execution. The Solution Delivery Manager partners closely with Growth, Account Management, Client Success, Product, Clinical Operations, Data, and other internal teams to translate client needs into clear, scalable, and repeatable delivery plans.

Success in this role requires strong project management, excellent communication, sound judgment, and the ability to drive clarity and accountability in a fast-moving environment. The ideal candidate is equally comfortable managing detailed project plans, facilitating client-facing conversations, identifying risks, and helping the organization improve how implementations are delivered over time.

• Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership.

• Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans.

• Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria.

• Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps.

• Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows.
• Help translate client goals and contracted commitments into practical, scalable, and repeatable delivery models.

• Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other teams to ensure launch readiness.
• Drive accountability with internal and external stakeholders to ensure timely completion of launch activities.
• Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions when priorities or timelines conflict.

• Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts.
• Maintain clear and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and upcoming milestones.
• Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions.

• Ensure internal teams and client stakeholders are prepared for launch, including workflow readiness, operational handoffs, reporting expectations, and support processes.

• Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients.

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience

• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status