Solutions Implementation and Supplier Engagement Manager

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We are currently seeking an experienced professional to join the GTS India Solutions Implementation team as the Supplier Engagement Manager.

Role Title: Supplier Engagement Manager

Job Family/Sub Job Family: GTS Solutions Implementation

Business: Global Trade Solutions (GTS)

Role Purpose:

The Supplier Engagement Manager is responsible for leading supplier marketing and onboarding efforts for Supply Chain Solutions (SCS) programs, ensuring effective monetization and a positive onboarding experience. This role involves close collaboration with internal stakeholders and proactive management of supplier engagement strategies.

This role operates within GTS growth markets, focusing on SCF products. The Supplier Engagement Manager will work autonomously, ensuring projects are on track and adhering to internal controls.

Principal Accountabilities:

• Supplier Onboarding & Engagement:
  • Ensure suppliers understand the benefits of Supply Chain Financing (SCF) and facilitate their enrolment.
  • Conduct detailed working capital analysis for suppliers as needed.
  • Represent HSBC’s SCF program at supplier conferences and events.
  • Provide sales, technical, and practical support throughout the supplier enrolment journey.

• Collaboration & Strategy:
  • Liaise regularly with internal stakeholders (BDMs, Product, Global and Regional Heads of Solutions Implementation) to analyze onboarding strategies and utilization.
  • Develop and execute supplier engagement and penetration strategies for assigned programs.
  • Create and distribute marketing materials to support clients and suppliers.

• Operational Analysis & Reporting:
  • Conduct operational and data analysis to support management decisions.
  • Create reports and onboarding plans, providing metrics on supplier enrolment demand and capacity management.
  • Manage project actions and operational tasks to ensure timely completion.

• Performance Management:
  • Achieve annual targets for supplier onboarding and utilization levels.
  • Ensure presentations and events are executed smoothly and meet high standards.

• Customers / Stakeholders:
  • Ensure deadlines are met for clients and internal stakeholders.
  • Collaborate with CMB Marketing, Compliance, and Legal to produce compliant materials.
  • Address and resolve issues with stakeholders and clients effectively.

• Leadership & Teamwork:
  • Foster a culture of excellence and high engagement within a multi-lingual, multi-cultural team.
  • Act as a role model for HSBC’s values, supporting superior customer service.
  • Participate in continuous improvement and people development initiatives.

• Operational Effectiveness & Control:
  • Maintain HSBC internal control standards and adhere to compliance requirements.
  • Participate in training to enhance skills and knowledge.

Knowledge & Experience / Qualifications:

• Essential:
  • Client-facing experience in a busy, challenging environment.
  • Marketing/sales experience, particularly in MSME/Business Banking segments.
  • Strong planning, organizational, and multitasking skills.
  • Excellent interpersonal, written, and verbal communication skills.
  • Familiarity with GTS systems and/or Trade/RF industry.
  • Attention to detail and proficiency in Microsoft Office.

• Desirable:
  • Understanding of bank procedures and functions.
  • Experience in Procurement/Supply Chain.
  • Knowledge of HSBCnet and cash management systems.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India