Solutions Support Specialist

Solutions Support Specialist

TouchScreen Pros

Position Overview

TouchScreen Pros is seeking a motivated and customer-focused Solutions Support Specialist to join our growing team. This role is essential in delivering exceptional support and service to our customers, ensuring a seamless experience with our LiteTouch interactive display solutions.

The ideal candidate will combine strong customer service skills with hands-on technical ability, supporting product troubleshooting, installations, repairs, and customer interactions both remotely and onsite. This role also plays a key part in supporting trade shows, logistics, and day-to-day operational functions.

Key ResponsibilitiesCustomer Support & Solutions Delivery

• Serve as a primary point of contact for customer support via phone and email.
• Manage and resolve support tickets through Zendesk, ensuring timely and complete resolution.
• Document all customer interactions, issues, and resolutions for full team visibility.
• Troubleshoot product issues and provide technical support for LiteTouch displays and related solutions.
• Coordinate and participate in virtual or onsite customer support sessions.
• Escalate complex issues as needed while maintaining clear communication with customers.

Field Support, Installation & Service

• Assist with product installations, setup, and deployment when required.
• Support product repairs, replacements, and quality checks following company procedures.
• Prepare and ship replacement units and manage incoming shipments.
• Maintain accurate tracking of service activities, repairs, and logistics.

Trade Shows & Customer Engagement

• Represent TouchScreen Pros at trade shows, conferences, and events.
• Assist with booth setup, product demonstrations, and customer interactions.
• Support event logistics including setup, teardown, and equipment handling.

Operational & Equipment Support

• Assist with general operational tasks to support daily business functions.
• Help maintain organization and readiness of inventory, tools, and equipment.

Qualifications

• Strong customer service and communication skills.
• Basic technical aptitude with a willingness to learn product troubleshooting and AV/display technology.
• Comfortable working hands-on with equipment, tools, and packaging.
• Highly organized, detail-oriented, and dependable.
• Ability to manage multiple tasks and follow through on responsibilities.
• Valid driver’s license and ability to operate company vehicles.
• Willingness to travel occasionally for customer visits, installations, and events.

What We Offer

• Opportunity to work with industry-leading interactive display technology
• Hands-on experience in a fast-growing AV and technology company
• Exposure to enterprise clients, education, and large-scale deployments
• A team-oriented environment focused on long-term customer partnerships

About TouchScreen Pros

TouchScreen Pros is a Kentucky-based technology company specializing in LiteTouch interactive displays and digital solutions for education, enterprise, and commercial environments. We pride ourselves on delivering high-quality products backed by exceptional service, creating long-term partnerships with our customers.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person