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Spa Coordinator

Job Description

Spavia MacGregor Village is seeking a Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Cary, NC.

At Spavia, we redefine the spa experience by offering our guests a blend of luxury, relaxation, and top-tier service. With a curated selection of award-winning treatments, we specialize in a full spectrum of therapeutic massages, advanced skincare, beauty treatments, full-body waxing, and body therapies designed to promote well-being and rejuvenation. Our commitment to excellence ensures that each guest enjoys a personalized experience in a serene, welcoming environment, every time they visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Spa Coordinator, you are the face of our spa. Our Spa Coordinators portray a polished and professional demeanor at all times. Spa Coordinators are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Pay: Hourly base $15 + membership sales commissions and retail commissions.
Schedule: Part-time; must be available for evenings/weekends/holidays
Benefits snapshot: W-2 employment, paid sales & service training, PTO, supplemental health benefits, employee/family discounts, consistent scheduling.

Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service—supported by a busy membership model and a curated retail assortment. You’ll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience- visit Spavia Careers to learn more.

What Success Looks Like

Membership conversion: ~12% of eligible guests join or upgrade.
Retail and Gift Card Commissions 5% of retail sales and season Gift Card promotions

(We’ll train, coach, and role-play—these are team goals, not “sink or swim.)

What You’ll Gain

Hourly base + commissions (membership & retail).
Paid sales training (role-plays, membership scripts) and ongoing mentoring.
Growth paths to Lead Guest Advisor, Assistant Manager, or Spa Leadership.
PTO and supplemental health benefits.
Employee, friends & family discounts on treatments and products.

Schedule

Part-time; flexibility available with advance notice.

How to Apply

Click Apply Now:
Hiring steps: application quick phone screen in-spa interview technical demo offer.

EEO & Workplace Practices
Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process. We maintain a drug-free workplace; post-offer screenings may apply where permitted by law (e.g., license verification, background checks compliant with FCRA, and role-dependent testing as allowed).

Responsibilities

Your Impact

Greeting and assisting guests
Scheduling appointments and answering phones
Checking guests in and out and ensuring the accuracy of all transactions
Maintaining a beautiful spa, retail space, and reception area
Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.
Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
Willingness to work as a team player to proactively support the spa’s needs
Attention to detail in all aspects of spa coordinators responsibilities

Skills & Qualifications

Spa Coordinator Requirements:

Minimum high school diploma.
Self motivated
Reliable, punctual, passionate and goal-driven
Professional, team player
Drug/alcohol free
Articulate speaker with an ability to multitask
Combined education and previous customer service / administrative and retail experience is strongly desired
Flexibility to work 3:00pm - 8:00pm weekday evenings and weekends are a must
Essential/Physical Functions
- Standing for extended periods; frequent walking, bending, reaching.
- Repetitive keyboard/phone use; accurate POS/cash handling.
- Lift/carry up to 25 lbs; occasional laundry/stocking.

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