Spa Director | Tideline Palm Beach Ocean Resort and Spa

About PM Hotel Group

PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence.

About Tideline Palm Beach Ocean Resort & Spa

The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm—making it an exceptional destination within PM Hotel Group’s growing lifestyle and luxury portfolio.

Position Summary

The Spa Director leads the overall operation and strategic direction of the spa, wellness, and retail programs at Tideline Palm Beach Ocean Resort & Spa, ensuring exceptional guest experiences, strong financial performance, and adherence to the brand’s luxury standards.
This role oversees the full spectrum of spa operations—including guest services, team leadership, revenue generation, and operational efficiency—and serves as a key member of the resort leadership team. The Spa Director partners closely with the General Manager and PM Hotel Group’s commercial and operational leaders to position Tideline’s spa and wellness offerings as best-in-class in the luxury resort category.

Key Responsibilities

Operational & Financial Leadership

• Oversee daily spa, wellness, and retail operations including treatment rooms, relaxation areas, locker facilities, and retail boutique.

• Develop and manage the annual spa budget, forecast revenue and expenses, and implement strategies to meet or exceed financial targets.

• Monitor key performance indicators—guest satisfaction, treatment utilization, retail conversion, and average check—and take corrective action where needed.

• Ensure compliance with safety, sanitation, licensing, and brand standards, as well as local/state regulations.

Guest Experience & Service Excellence

• Deliver an elevated, personalized guest experience aligned with the resort’s luxury standards.

• Review guest feedback, address concerns promptly, and drive continuous improvement initiatives.

• Collaborate with resort leadership and Marketing to develop wellness packages, promotions, and experiences that integrate the spa into the broader guest journey.

Team Leadership & Development

• Recruit, train, and motivate a high-performing spa team including therapists, attendants, and front-desk staff.

• Foster a culture of service excellence, accountability, and professional growth.

• Provide ongoing coaching and development to ensure consistent execution of service and operational goals.

Business Development & Partnerships

• Build strategic partnerships with luxury spa brands, local wellness providers, and community organizations to enhance offerings and brand visibility.

• Oversee retail merchandising, product selection, and inventory control to optimize profitability.

• Stay informed of emerging wellness and spa trends to drive menu innovation and competitive positioning.

Qualifications

• Education: Bachelor’s degree in hospitality, business, or a related field preferred; equivalent experience considered.

• Experience:

  • Minimum 5–7 years of progressive spa management experience within a luxury or upscale hospitality environment.

  • Proven ability to lead teams, achieve revenue goals, and deliver exceptional guest service.

  • Experience with spa management systems, budgeting, and retail operations.

• Strong leadership, communication, and organizational skills.

• Passion for wellness, hospitality, and creating memorable guest experiences.

Core Competencies

• Leadership & Talent Development

• Guest-Centric Service Excellence

• Financial & Business Acumen

• Wellness Program Innovation

• Operational Execution & Efficiency

• Collaboration & Communication

Why PM Hotel Group & Tideline Palm Beach Ocean Resort & Spa

At PM Hotel Group, hospitality is both art and purpose. We believe in empowering our people, innovating fearlessly, and delivering excellence in every interaction. At Tideline Palm Beach Ocean Resort & Spa, you’ll have the opportunity to shape a luxury wellness destination that embodies oceanfront tranquility and modern sophistication—where your leadership will define both the guest experience and the success of this remarkable new resort within the PM Hotel Group portfolio.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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