Spa Manager

Operational Management

• Oversee day-to-day operations of the spa to ensure efficiency and service excellence.
• Develop and implement spa policies, procedures, and service standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Monitor inventory and manage procurement of spa products and supplies.

Staff Management

• Recruit, train, and supervise spa staff including therapists, receptionists, and attendants.
• Prepare staff schedules and manage work allocation to ensure smooth operation.
• Conduct regular performance evaluations and provide coaching for improvement.

Customer Service

• Ensure exceptional guest service and handle complaints promptly and professionally.
• Maintain high levels of guest satisfaction by monitoring feedback and implementing improvements.
• Create a welcoming and relaxing environment for all guests.

Financial & Revenue Management

• Prepare and manage the spa budget, ensuring cost control and profitability.
• Develop and implement marketing strategies and promotional packages to increase revenue.
• Track and analyze sales performance and report to management.

Training & Development

• Organize regular training sessions for staff on product knowledge, service techniques, and customer care.
• Stay updated on industry trends and introduce new treatments/services to attract clients.

Job Type: Full-time