Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Assist the Spa Director with the supervision, management, and development of staff.

• Monitor, coordinate and process vacation, days off and shift change requests in a timely manner and ensure that changes do not negatively impact business.

• Interview, train, schedule, and monitor employee performance.

• Deliver coaching, feedback, and disciplinary conversations to team members as necessary.

• Complete payroll for all Spa and Fitness personnel.

• Monitor the guest areas of the Spa to ensure that reception, fitness, locker rooms, treatment rooms, and guest corridors are at all times neat, orderly, and well stocked. Complete daily walk through of the Spa with follow-up on staff and engineering needs.

• Properly manage, stock and store retail offerings including inventory processes and communication of product needs.

• Develop all operation manuals for department and implement training programs to ensure the growth of the department.

• Ensure timely and effective performance reviews for the department.

What you will bring

• Minimum 3 years of previous experience in similar role in a five-star luxury hotel.

• Must have fluent level of English both written and spoken.

• Excellent organizational, problem solving and time management skills.

• Attention to detail, as well as a passion for customer service.

What you will get

• Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.

• Complimentary nights at FS Hotels worldwide.

• Regular social and sporting events.

• Paid home leave tickets.

• Free transportation to and from work with Wi-Fi internet.

• Full medical coverage.
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!