Spa Manager

Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Spa Manager to lead and inspire the spa and wellness team, ensuring the delivery of exceptional guest experiences rooted in relaxation, rejuvenation, and wellbeing. This role will oversee day-to-day spa operations, profitability, and service standards while upholding IHG s values of hospitality and excellence.

Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Personal Trainer / Fitness
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Oversee daily spa and wellness facility operations, ensuring smooth and professional service delivery.
* Lead, train, and motivate therapists and spa attendants to maintain exceptional guest satisfaction.
* Design and implement innovative spa treatments, wellness packages, and seasonal promotions.
* Monitor and maintain hygiene, health, and safety compliance at all times.
* Manage departmental budgets, stock inventories, and cost controls to ensure profitability.
* Build strong guest relationships, ensuring personalized service and encouraging repeat business.
* Collaborate with hotel management to integrate spa offerings with overall guest experience.
* Handle guest concerns with professionalism and resolve issues promptly.

Ideal Profile

* Previous leadership experience in spa and wellness management, preferably in luxury hotels.
* Familiarity with IHG brand standards is an advantage.
* Based in the UAE with knowledge of local spa and wellness trends.
* Strong leadership, organizational, and communication skills.
* In-depth understanding of spa therapies, wellness practices, and guest service standards.
* Passionate about guest satisfaction and creating memorable wellness experiences.

Skills Set

* Spa and wellness operations management.
* Team leadership and staff training.
* Financial management and cost control.
* Guest service and relationship building.
* Health, safety, and hygiene compliance.