Spa Manager

Job Summary

Zarya Wellness is seeking an experienced Cluster Spa Manager to oversee multi-site spa operations, drive revenue growth, maintain brand standards, and deliver exceptional guest experiences. The ideal candidate will be a strong leader with proven ability in team development, sales performance, operational control, and partner relationship management within hotel or resort environments.

Key Responsibilities Operations & Service Excellence

• Ensure all spa outlets operate according to company SOPs and brand standards.
• Maintain high levels of guest satisfaction, hygiene, and service quality.
• Handle VIP guests, feedback, complaints, and special requests professionally.
• Coordinate with hotel/resort management, front office, and partners.

Sales & Revenue Management

• Achieve daily, weekly, and monthly revenue targets.
• Drive retail, treatment packages, and membership sales.
• Analyze performance, identify gaps, and implement action plans.
• Support and execute promotions, seasonal campaigns, and marketing initiatives.

Team Leadership & HR

• Lead, train, motivate, and evaluate Assistant Managers, Supervisors, and Therapists.
• Conduct appraisals, manage duty rosters, attendance, and grooming standards.
• Foster a positive, professional work culture aligned with company vision.

Financial & Administration

• Monitor budgets, expenses, inventory, and purchasing.
• Ensure availability of treatment and retail products.
• Prepare daily, weekly, and monthly operational and financial reports.

Business Development

• Recommend improvements in services, products, and pricing.
• Build strong relationships with hotel partners and external stakeholders.
• Support brand growth, rebranding, and expansion strategies.

Requirements

• Proven experience managing spa or wellness operations (multi-unit preferred).
• Strong sales and financial management skills.
• Excellent leadership, communication, and customer service abilities.
• Experience working with hotels/resorts is an advantage.
• Ability to manage multicultural teams.

What We Offer

• Performance incentives
• Career growth opportunities
• Supportive team environment
• Exposure to premium hospitality partners

Job Type: Permanent

Pay: AED4,000.00 - AED6,000.00 per month