Spa Manager - 5-Star Boutique Luxury Hotel - KSA

The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.

Responsibilities

• Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
• Schedule spa facility usage to ensure smooth operation and peak efficiency.
• Monitor and maintain the highest standards of service quality.
• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
• Analyze service revenues and take proactive actions to meet financial goals.
• Introduce and update service offerings, based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead the recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with the Marketing Department on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.