Spa Receptionist

Duties and Responsibilities:

Welcome guests and answer all enquiries observing set standards in a professional manner representing the high standards of the Spa.
Answer the phone as per standard policy and to respond to guest queries in an efficient and professional manner.
Follow reception opening and closing procedures.
Maintain a complete knowledge of the treatments, products and special services/ promotions that may be offered at the time.
Ensure client consultation records (release forms) are completed in order to allow therapist to conduct a thorough screening prior to commencing the treatment.
Coordinate all relevant information to the booking schedule in a well-organized manner to maximize treatment revenue and guest satisfaction.
Have full retail knowledge and the prices charged.
Maintain the cleanliness and hygiene of the Reception desk and Reception Retail Area.
Keep proper filing of all information required.
Responsible for all billing procedures at the Reception desk and the correct reconciliation of funds at the closing of each shift and at the end of the day.
Assist the guests in changing rooms, when necessary.
Ensure accuracy in all matters of logged information and liaise with Line Manager so that all appointments are dealt with efficiency.
Assist with administrational duties such as purchasing, receiving and inventory reporting.
Participate in outside spa promotions to secure the spa with the revenue needed on a daily/monthly basis.
Coordinate therapists and other associates as per booking sheet appointments.
Maintain adequate stock supplies for the Reception and coordinate with Spa/Salon.
Assist guests with information related to good products and maintain service knowledge of products.

Qualifications:

Education & Experience:

• High school diploma or equivalent; diploma or certification in hospitality, wellness, or a related field is a plus.

• Minimum 1 2 years of experience in a customer service or front desk role, preferably in a hotel, spa, or wellness center.

• Previous experience using booking/reservation software or spa management systems is an advantage.

Skills & Competencies:

• Excellent communication and interpersonal skills with a friendly, professional demeanor.

• Strong organizational and time management skills.

• Attention to detail and accuracy, especially in appointment scheduling and billing procedures.

• Good knowledge of spa treatments, wellness products, and guest service standards.

• Ability to multitask and handle guest requests efficiently in a fast-paced environment.

• Strong sales and upselling abilities for spa services and retail products.

• Comfortable handling cash and performing basic accounting/reconciliation duties.